Originally posted by:
Privateer43
Interesting comments from John Heald this morning. For the cruise scheduled to leave Baltimore Sunday, it will leave from Norfolk. Carnival will be offering a free shuttle back to Baltimore for people on that cruise. No provisions on getting them to Norfolk, just getting them back to Baltimore upon their return. If they cannot get to Norfolk on Sunday, SOL, no refunds, no future cruise credits. They are however giving them an extra 2 hours to make it to the ship, though Baltimore is 4 hours from Norfolk by road.
I guess somewhere in their lengthy ultra-fine cruise contract is a clause that says sorry if you booked a cruise out of New York and we moved the ship to Los Angeles you better find a way to get there.
Maybe I'm being too hard on CCL, but I think refunds and/or FCC is in order here.
First, I wonder how he got to be the "unofficial/official spokesperson" for CCL in the first place...
Second, we've had ships moved from terminal to terminal to terminal, arriving and departing from different places in the port, with no notice...SURPRISE!!! Lack of notification and or poor planning seems to be the norm in the corporate world when it comes to the treatment of "the great unwashed"..especially when it comes to unplanned "events".....Data breaches are a particular pet peeve of mine, when you find out you're involved in one 6 months AFTER the fact. But I digress....again...
I agree with you they could have been a bit more "forgiving" for lack of a better term...nevertheless, it is what it is...if you "expect" a better plan, you'll only be disappointed more...