I can not understand how a cruise line can put crew at the customer service desk that has absolutely NO insight on the cruise. You are on a 13 day cruise and the crew don't even know what's going on? That's sad. If your on an ANY amount day's cruise, the one spot on the ship you depend on for answers to anything is the customer service desk!! I would think this is the one of the major areas the line would make sure they have trained and informed crew. For a crew member at the customer service desk to answer "I don't know" is NOT an answer!!