Latest Cruise Line Cancellation Policies: Coronavirus Update

Latest Cruise Line Cancellation Policies Coronavirus Update
Cruise lines have updated their policies in reaction to the spread of coronavirus. - Photo by lurii / Deposit Photos

The Cruise Lines International Association (CLIA) implemented a new set of guidelines on enhanced screening measures in response to the growing threat of the coronavirus on the cruise industry. Many cruise lines are continuing to modify their cancellation policies to give travelers peace of mind and allow flexibility for upcoming voyages and future bookings. Cruiseline.com has rounded up a list of all temporary booking and cancellation policies to-date which have been instituted by cruise lines. (Updated April 9, 2020)  

Avalon Waterways has suspended all voyages through June 30, 2020. Passengers can move their vacation to any other itinerary, destination, brand or date in 2020, 2021 or 2022 without penalty and with additional re-booking credit. 

Azamara announced on March 24, 2020 they would be extending the voluntary suspension of all ship operations until May 12, 2020. A temporary Cruise with Confidence policy by Azamara will allow guests to cancel up to 48 hours before sailing. Guests will receive full credit for their fare, usable on any future sailing of the guest's choice in 2020 or 2021. The policy applies to both new and existing cruise bookings. The policy applies to all cruises with a sailing date on or before July 31, 2020. 

Carnival Cruise Lines has extended suspensions on all operations until May 11, 2020. Carnival Alaska sailings have been suspended through June 30, 2020. All Carnival San Francisco sailings have been canceled through the remainder of 2020. Carnival passengers booked on any cruise between May-September 2020 may cancel up to 30 days prior to their sailing and receive a Future Cruise Credit which can be used to rebook a cruise within one year of the original sail date. 

Celebrity Cruises announced on March 24, 2020 they would be extending the voluntary suspension of all ship operations until May 12, 2020. The Cruise with Confidence policy by Celebrity Cruises will allow cancellations up to 48 hours before sailing. Guests will receive full credit for their fare, usable on any future sailing of the guest's choice in 2020 or 2021. The policy applies to both new and existing cruise bookings. The policy applies to all cruises with a sailing date on or before July 31, 2020. 

Costa announced on April 9 it would be extending the suspension of all cruise operations through May 30, 2020. Guests on Costa booked on sailings through November 2020 the option to change their reservation 48 hours prior to departure. Guests will receive a Future Cruise Credit that can be used on any voyage through November 2021. 

Crystal Cruises has canceled all Crystal River Cruises’ voyages scheduled to embark from March 26 to April 11 as well as Crystal Esprit’s April 10 sailing that falls into this timeframe. Sailings on Crystal’s two larger ocean ships, Crystal Serenity and Crystal Symphony, are canceled through May 3 and May 18. Crystal will contact each guest with cancellation and compensation details directly. This current 30-day restriction does not impact Crystal Cruises’ Ocean ships as both Crystal Serenity and Crystal Symphony are set to recommence sailing on April 21 and May 8 respectively.

Disney Cruise Line has extended the suspension of all cruise operations through April 28, 2020. Disney Wonder sailings have been canceled through June 30, 2020. For passengers affected by this decision, Disney Cruise Line will offer a future cruise credit or full refund to be used within 15 months of their original sailing. 

Holland America Line has voluntarily paused global cruise operations through May 14, 2020.  Holland will allow passengers on any sailing up to July 31, 2020 to cancel 48 hours prior to departure and any booking August 1 - October 15, 2020 to cancel 30 days prior to sailing. Guests will receive a Future Cruise Credit which can be used on any sailing up to December 31, 2020. 

MSC Cruises has temporarily stopped operations until May 29, 2020. MSC Cruises is offering guests affected by this decision the opportunity to transfer 100% of the money paid for their canceled vacation plus an additional generous credit benefit to a future cruise of their choice at any point through the end of 2021. MSC's Cruise Assurance Policy allows guests booked through July 21, 2020 to cancel 48 hours up to sailing for a Future Cruise Credit that can be redeemed on any voyage up to December 31, 2021. 

Norwegian Cruise Line has extended the suspension of its ship operations through May 10, 2020. Norweigan's 'Peace of Mind' policy allows for cancellations up to 48 hours on any new or existing booking through September 30, 2020. A 100% future cruise credit will be offered to any guests choosing to cancel which can be redeemed before December 31, 2022. 

Oceania Cruises has temporarily suspended all cruise voyages embarking through May 10, 2020. Oceania's Travelers Assurance Program allows guests to cancel up to 48 hours prior to any cruise departure up to September 30, 2020 for a Future Cruise Credit equal to 100% of the cruise fare paid. This credit can be redeemed for any cruise up to December 31, 2022.  

Princess Cruises announced March 12 it will voluntarily pause global operations of its 18 cruise ships for two months (60 days), impacting voyages departing March 12 - May 10, 2020. For passengers impacted by this decision, Princess will offer passengers the opportunity to transfer 100% of the money paid for their canceled cruise to a future cruise of their choice. Princess will also add an additional future cruise credit benefit which can be applied to the cruise fare or onboard expenses. In addition, Princess will honor this offer for those passengers who had made the final payment and canceled their booking on or after February 4, 2020. This future cruise credit can be used on any voyage departing through May 1, 2022.

Regent Seven Seas Cruises has temporarily suspended all cruise voyages through May 10, 2020. All guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022. For guests who wish to not avail themselves of the 125% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of guests' request. The Regent Reassurance cancellation policy will now allow guests on sailings scheduled from March 10 through Sept. 30, 2020, and booked by April 30, 2020, to cancel up to 48-hours prior to sailing and receive a 100% future cruise credit.

Royal Caribbean International announced on March 24, 2020 they would be extending the voluntary suspension of all ship operations until May 12, 2020. Royal Caribbean instituted a "Cruise with Confidence" policy which allows guests to cancel up to 48 hours before sailing. Guests will receive full credit for their fare, usable on any future sailing of the guest's choice in 2020 or 2021. The policy applies to both new and existing cruise bookings. The policy applies to all cruises with a sailing date on or before July 31, 2020.

Seabourn has extended the voluntarily pause of its global operations until May 11, 2020. A temporary “Book with Confidence'' policy from Seabourn will allow bookings made between March 2 and Apr. 30, 2020, for sailings departing April 1 through October 15, to be canceled up to 30 days prior to departure. Guests will receive a future cruise credit that must be used within 90 days for cruises departing before December 31, 2021.

Silversea Cruises suspended all cruise operations until May 16, 2020. Cruises departing before July 31, 2020, including both existing and future bookings with Silversea, now have the additional option of canceling their voyage as late as 48 hours prior to sailing with a Future Cruise Credit. For all sailings departing after July 31, 2020 until December 31, 2020, a 30-day prior to sailing cash cancellation option will be in place.

Uniworld River Cruises has suspended all European itineraries until April 23rd. Passengers with a reservation during this temporary suspension period may rebook your travel dates to any 2020 or 2021 cruise or receive a Future Cruise Credit eligible to be used during the next 24 months. The temporary cancellation policy will allow guests on all cruises departing May 1 or later may cancel up to 30 days in advance, instead of the usual 120 days, without being charged the $200 fee.

Viking River Cruises announced on March 30 they will extend the temporary suspension of operations of all river and ocean cruises through June 30, 2020. Viking's ‘Risk-Free Guarantee’ allows guests to change their cruise date up until 24 hours before their planned departure with all fees waived for all reservations made by April 30. Guests will have 24 months to select their new date and use their Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise.

Windstar Cruises has temporarily suspended operations worldwide for cruises embarking March 14 - April 30, 2020. Passengers on canceled cruises will receive the choice of a Future Cruise Credit valued at 125% of all monies paid to Windstar Cruises or a refund equal to the amount paid on the Windstar booking. Windstar will allow passengers 24 months to book and embark on any available Windstar cruise using their Future Cruise Credit.

Sources: Cruise Lines International Association, Travel Market Report

Updated: April 9, 2020

1 Comment

Posted by steveinca

I believe some other cruise lines have also announced cancellation policies in light of COVID-19. For example Cunard

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