Advice

How to Contact Your Cruise Line

contact cruise line best way
If you tweet to your cruise line, will someone tweet back? - Photo by ThinkStock

Some lines are going beyond toll-free numbers — to online chats, callbacks, and even service-driven Twitter feeds and Facebook pages — to give cruisers ways to get questions answered and help when they need it. Here is the best contact information to reach out to any of the major cruise lines:

Cruise Line Contact Information Social Media
Azamara Club Cruises​

Reservations: 877.999.9553 

Guest Relations: 800.256.6649

Website: azamaraclubcruises.com 

Email:
leclubvoyage@azamaraclubcruises.com

For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven:

Facebook: facebook.com/AzamaraClubCruises

Twitter: twitter.com/AzamaraVoyages

Carnival Cruise Lines

Number: 800.764.7419

Website: carnival.com

Email contact form: 
carnival.com/core/contactus.aspx

For the most part, both the primary Facebook and Twitter feeds are promotional rather than customer service-driven:

Facebook: facebook.com/Carnival

Twitter: twitter.com/CarnivalCruise

However, Carnival also has a separate account on Twitter: twitter.com/CCLSupport.

Celebrity Cruises

Reservations: 800.647.2251 

Guest Relations: 800.256.6649 

Website: celebritycruises.com

Email: CaptainsClub@celebrity.com

You can also request that a representative call you.

For the most part, the Twitter feed is promotional rather than customer service-driven. However, the line tends to respond to posts on Facebook:

Facebook: facebook.com/celebritycruises

Twitter: twitter.com/CelebrityCruise

 

Costa Cruises

Number: 800.247.7320

Website: costacruise.com

Email: customercare@us.costa.it

For the most part, the Facebook feed is promotional rather than customer service-driven: 

Facebook: facebook.com/costacruises.na

Crystal Cruises

Number: 866.446.6625

Website: crystalcruises.com

Email: CruiseQuestions@crystalcruises.com

For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven:

Facebook: facebook.com/crystalcruises 

Twitter: twitter.com/crystalcruises

Cunard Line

Reservations: 800.468.7752

Customer Service: 800.728.6273

Website: cunard.com

You can also request that a representative call you.

For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven:

Facebook: facebook.com/cunard

Twitter: twitter.com/cunardline

Disney Cruise Line

Reservations: 877.999.9553 

Guest Relations: 800.256.6649

Website: disneycruise.com

Email contact form:
disneycruise.disney.go.com/contact-us

For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven:

Facebook: facebook.com/DisneyCruiseLine

Twitter: twitter.com/DisneyCruise

Holland America Line

Number: 877.932.4259

Website: hollandamerica.com

Email:
guestrelations@hollandamerica.com

You can also request that a representative call you.

For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven:

Facebook: facebook.com/HALCruises

Twitter: twitter.com/HALcruises

MSC Cruises

Number: 877.665.4655

Website: msccruiseusa.com 

Email contact form: 
msccruisesusa.com/Contact-us

You can also request that a representative call you or chat online through the website.

For the most part, the Twitter feed is promotional rather than customer service-driven.However, the line tends to respond to posts on Facebook:  

Facebook: facebook.com/MSC.Cruises.USA

Twitter: twitter.com/MSCCruisesUSA

Norwegian Cruise Line

Number: 866.234.7350

Website: ncl.com

You can also request that a representative call you.

For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven:

Facebook: www.ncl.com/facebook

Twitter: twitter.com/CruiseNorwegian

Oceania Cruises

Customer Service: 800.531.5619

Website: oceaniacruises.com

Email contact form: 
oceaniacruises.com/guestservices

For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven:

Facebook: facebook.com/OceaniaCruises

Twitter: twitter.com/OceaniaCruises

Princess Cruises

Reservations: 866.335.6379

Customer Service: 800.774.6237

Website: princess.com

Email: 
customerrelations@princesscruises.com

For the most part, the Twitter feed is promotional rather than customer service-driven. However, the line tends to respond to posts on Facebook:

Facebook: facebook.com/PrincessCruises

Twitter: twitter.com/princesscruises
 

Regent Seven Seas Cruises

Number: 877.505.5370

Website: rssc.com

Email contact form:
rssc.com/about/contact

For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven:

Facebook: facebook.com/regentsevenseascruises

Twitter: twitter.com/regentcruises

Royal Caribbean International

Number: 866.562.7625

Website: royalcaribbean.com

Email: reservationroyal@rccl.com

For the most part, the Twitter feed is promotional rather than customer service-driven. However, the line tends to respond to posts on Facebook:

Facebook: twitter.com/RoyalCaribbean

Twitter: facebook.com/royalcaribbean

Seabourn Cruise Line

Number: 866.755.5619

Website: seabourn.com

Email contact form: 
seabourn.com/contactUs/Main.action

You can also request that a representative call you.

For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven:

Facebook: facebook.com/seabourn

Twitter: twitter.com/SeabournCruise

Silversea Cruises

Number: 800.722.9955

Website: silversea.com

Email contact form: 
silversea.com/contact-us/send-message/

You can also request that a representative call you.

For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven:

Facebook: facebook.com/SilverseaCruises

Twitter: twitter.com/Silversea

Windstar Cruises

Reservations: 866.711.6182

Guest Relations: 206.733.3005 

Website: windstarcruises.com

Email: info@windstarcruises.com

The line also replies to written letters to the CEO.

For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven:

Facebook: facebook.com/WindstarCruises

Twitter: twitter.com/WindstarCruises

 


Join the discussion

How do you reach your favorite cruise line?

Posted by CrusinTim

All in all, good info. I have found overtime that using any cruise lines "Contact Us" link (or similar) only results in generic form type responses. I approach issues two way, I either contact my agent and have them go through their channels or I send a letter (by mail) to the cruise lines customer service department. Although the latter results in a longer response time, sometimes a few months, the response to my query is more precise and attentive. This indicates to me that someone is actually reading my missive and attempting to resolve my issue!


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