Advice

How to Contact Your Cruise Line

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If you tweet to your cruise line, will someone tweet back? - Photo by ThinkStock

Some lines are going beyond toll-free numbers — to online chats, callbacks, and even service-driven Twitter feeds and Facebook pages — to give cruisers ways to get questions answered and help when they need it. Here is the best contact information to reach out to any of the major cruise lines:

Azamara Club Cruises

Phone: 877-999-9553

Website: azamaraclubcruises.com

Email: AzamaraGuestRelations@AzamaraClubCruises.com

Social Media: For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven: Facebook and Twitter

 

Carnival Cruise Line

Phone: 800-764-7419

Website: carnival.com

Email: none

Social Media: For the most part, both the primary Facebook and Twitter feeds are promotional rather than customer service-driven: Facebook and Twitter.  However, Carnival also has a separate account on Twitter for questions and information: @CCLSupport

 

Celebrity Cruises

Phone: 800-647-2251

Website: celebritycruises.com

Email: This contact form 

Social Media: For the most part, the Twitter feed is promotional rather than customer service-driven. However, the line tends to respond to posts on Facebook: Twitter and Facebook.

 

Costa Cruises

Phone: 800-462-6782

Website: costacruise.com

Email: customercare@us.costa.it

Social Media: For the most part, the Facebook and Twitter feeds are promotional rather than customer service-driven: Twitter and Facebook

 

Crystal Cruises

Phone: 888-722-0021

Website: crystalcruises.com

Email: CruiseQuestions@crystalcruises.com

Social Media: For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven: Twitter and Facebook.

 

Cunard

Phone: 800-728-6273

Website: cunard.com

You can also request that a representative call you.

Social Media: For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven: Twitter and Facebook.

 

Disney Cruise Line

Phone: 800-951-3532

Website: disneycruise.disney.go.com

Email: This contact form

Social Media: For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven: Twitter and Facebook.

 

Holland America Line

Phone: 877-932-4259

Website: hollandamerica.com

Email: This contact form

Social Media: For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven: Twitter and Facebook.

 

MSC Cruises

Phone: 844-284-9439

Website: msccruisesusa.com

Email: This contact form

Social Media: For the most part, the Twitter feed is promotional rather than customer service-driven. However, the line tends to respond to posts on Facebook. Twitter and Facebook.

 

Norwegian Cruise Line

Phone: 866-234-7350

Website: ncl.com

Email: This contact form

Social Media: For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven: Twitter and Facebook.

 

Oceania Cruises

Phone: 855-335-2493

Website: oceaniacruises.com

Email: This contact form

Social Media: For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven: Twitter and Facebook.

 

Princess Cruises

Phone: 800-774-6237

Website: princess.com

Email: This contact form

Social Media: For the most part, the Twitter feed is promotional rather than customer service-driven. However, the line tends to respond to posts on Facebook. Twitter and Facebook.

 

Regent Seven Seas Cruises

Phone: 844-473-4368

Website: rssc.com

Email: This contact form

Social Media: For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven: Twitter and Facebook.

 

Royal Caribbean International

Phone: 866-562-7625

Website: royalcaribbean.com

Email: This contact form

Social Media: For the most part, the Twitter feed is promotional rather than customer service-driven. However, the line tends to respond to posts on Facebook. Twitter and Facebook.

 

Seabourn

Phone: 866-755-5619

Website: seabourn.com

Email: This contact form

Social Media: For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven: Twitter and Facebook.

 

Silversea Cruises

Phone: 888-978-4070

Website: silversea.com

Email: This contact form

Social Media: For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven: Twitter and Facebook.

 

Windstar

Phone: 877-576-3477

Website: windstarcruises.com

Email: Windstar.GuestRelations@windstarcruises.com

Social Media: For the most part, both the Facebook and Twitter feeds are promotional rather than customer service-driven: Twitter and Facebook.

 

Updated on March 27, 2017.


Join the discussion

How do you reach your favorite cruise line?

Posted by CrusinTim

All in all, good info. I have found overtime that using any cruise lines "Contact Us" link (or similar) only results in generic form type responses. I approach issues two way, I either contact my agent and have them go through their channels or I send a letter (by mail) to the cruise lines customer service department. Although the latter results in a longer response time, sometimes a few months, the response to my query is more precise and attentive. This indicates to me that someone is actually reading my missive and attempting to resolve my issue!


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