Zaandam Cruise Reviews - Reviews

The food was horrible, I got food poisoning, the ship was old and smell weirs, the excursions were a rip-off and the on board entertainment was a joke.

We totally enjoyed our weeklong cruise to Alaska from Vancouver. The ship’s crew were excellent - helpful, personable and eager to make our stay memorable. The room was amazing and the weather slowed us to enjoy our balcony throughout the trip. Our favorite hangouts were the crow’s nest (with spectacular views) and the ocean bar (with a great live band). The pinnacle restaurant is worth the splurge for fine dining at its best. Given our total experience, I know we will be cruising somewhere in the world again soon!

It was one of the best cruises that we have been on. From the staff on the ship to the shore excursions to the food, all made this trip very memorable!!

Was concerned about ship but was pleasantly surprised and enjoyed the cruise.

Had documentation showing gratuities were included with my package, but Holland America did not honor. Tipped out of pocket. Customer service was horrible.

I already summed it up. Loved the ship's appearance, size, & service staff. Food not that good, but we loved the ports-of-call. DISAPPOINTED TO MISS THE EXTRA DAY AT SEA. WE WEREN'T INFORMED OF SPENDING 2 DAYS IN PT. CANAVERAL INSTEAD OF THE ONE DAY WHICH WAS LISTED ON ORIGINAL ITINERARY. WE ONLY LEARNED ABOUT THIS A COUPLE DAYS BEFOREHAND, BY A CREW MEMBER WHO CASUALLY MENTIONED IT. WE SHOULD HAVE BEEN INFORMED ABOUT THIS. ALSO, AFTER BOOKING THIS CRUISE WE WERE TOLD THAT WE WOULDN'T BE ALLOWED TO DISEMBARK IN PT. CANAVERAL, EVEN THOUGH WE LIVE JUST 1 HR. AWAY. WE HAD TO BUY PLANE TICKETS FROM FT. LAUDERDALE TO ORLANDO! DURING THE CRUISE, WE LEARNED OTHER PASSENGERS WERE LEAVING THE SHIP AT PT. CANAVERAL. WE WERE NOT PLEASED ABOUT THIS. WE ENDED UP DISEMBARKING THE SHIP ON OUR 2ND DAY IN PT. CANAVERAL, WHERE A FAMILY MEMBER PICKED US UP & DROVE US THE 1 HR. DRIVE HOME. CUSTOMER SERVICE WHEN BOOKING SHOULD BE MORE INFORMED!

Captain did a very nice job keeping us safe from hurricane Lee. Itinerary had to change quickly due to storm. Very good job making adjustments.

Different itinerary, but missed 2 ports, 1st due to rough seas/tender port & other due to Holland America chose to do maintenance that took way too long (&inadequate compensation)

We took this cruise for the ports of call and were not dissapointed. Extremely impressed with how the tender process was handled in each tender port. They had a guest speaker - a geologist - who gave such great talks. It reallt helped make the cruise even more special.

Very nice, quiet cruise. Weather was very good and cool as we had hoped. Shore excursions allowed us to sample local cuisine and see unique landscaping.

Overall, a great adventure. I look forward to doing it again... without COVID isolation.

This is the first cruise line (out of 7 cruise lines) that had its Officers welcome their Guests to each port. Additionally, with only a handful of exceptions, the Staff were friendly, helpful and caring—VERY unusual in all the other cruises we’ve been on.

Overall the ship was nice but our room was a disappointment

This was a nice relaxing trip for us, which is what I was anticipating. We loved the entertainment but the onboard activities and food choices were lacking. The ship is also older and could use some updates, but the crew members were all very pleasant and did their jobs very well! I do believe a few extra hands in the kitchen and dining room would have made it a better experience. Overall this was a good trip.

Ideal cruises for those who want something scenic and interesting. And want to avoid any flying. We live in NYC and find the Amtrak connection between NYC and Boston very easy.

ports of calls were great, staff friendly and excellent service. activities boring

Best embarkation experience ever. Boston port was easy to get to. Lots of parking in front of the terminal. Montreal port allowed us to store our bags (great option)! Loved the ship and the experience. VERY low-key. Very relaxing. Great service. Great food overall. Ports were wonderful--we had never been to most of them. Weather was chilly for us and I had to buy shoes and a pair of pants for each of us. It will rain and be cool. Just be prepared.

This was the smallest ship we have sailed on. We missed some of the amenities of a larger ship. The choice of ports to visit overcame this problem.

Nice ship with comfortable cabins, plenty of public space, and clean all-around. Beverage service was hard to obtain everywhere. Food was very sub-par in all venues.

We loved the ports, the crew, and the excursions we took. We were let down by the food and entertainment. We generally sail on larger ships with a more varied age range so this could be the difference in activity choices.