Holland America Line Cruise Reviews

Everything wonderful! Had only one bad experience we thought we had booked a shore excursion with H.America but booked it with cheap cruise. Com. By mistake we were told by H. America you should not trust tour groups in Egypt. For four days we Agonized over the trip no one on Holland America could tell us if it was safe. We decided to look at the tour director and decided whether to go or not to Pyramids Missing a chance to see them. As it turned out the trip could not have been better the guide was excellent and very protective of us while we were in Egypt. Why put us through that worry. Also I would like to See free Internet or Wi-Fi on the boat.

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Very good service and grate experience. It was our first cruise and we enjoyed it a lot. On the other hand the charges for Wi-Fi are ridiculous not to mention that it rarely works. The prices for vine are also way too high and the bottle of Californian vine you can buy for $10.00 to $15.00 is going to cost you around $60.00. Way too high of a price! The ship is very clean, room service is great and security is impressive. Overall it is not too bad not to be connected to the Internet when you travel through Greece, Italy and Turkey.

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My husband and I had taken this cruise--same ports--ten years ago and had always wanted to return to (especially) Barcelona. Loved it even more the second time around!! The "On/Off Busses, in several of the ports, made it so easy to get around as well as the Ship Tour to Rome was a good value. I am a "seasoned" cruise traveler, with Princess and Crystal; this being my second Holland American Cruise. Cruising has changed alot over the years and find it much more enjoyable now that it's less formal and there are so many options in terms of dining and attaire. Also, love to see so many families with children of all ages! Oh! Also thought the "entertainment" was excellent!

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Considering this ship is over 20 years old the cabins are well maintained with the exception of the window which had paint stains, roller marks that obscured most of the view. The entertainment on the ship is really non existent. Most of the guest are older/ elderly whom require a lot of individual attention. The lido staff did an excellent job of attending to the elderly guest, the lido restaurant staff assisted them to their seats and even took orders for their food. If you are an elderly gust entertaining a cruise this would be the ideal line for you. However, if you are not an elderly person then this may be too slow of a pace for you.

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The staff and crew are one of the best I've encountered cruising. Very good diversity in food selection and presentation. The ports and engress and egress to these ports was great and very organized. The reason for a 4 star rating and not a 5 is because of the need to improve communications with guest. What I mean by this is as follows. Information of the ports for, a map of the area were not available until you were going ashore. A weather forcast for the day would have been nice and also the currency and conversion rate for each port . This information could be included in the daily sheet that was passed out the each evening. I had a problem with the safe in the room not locking and it took 3 days and numerous calls to have this corrected. There was a overcharge on the bill of $56 that was never corrected and even after filling out a form to remove the daily service charge of $23 so that I could tip directly was never removed. Even after going to the desk the evening before returning...

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Great cruise! Ship was beautiful and the crew was awesome! Our 13 month DD was treated like a star! The food was delicious. We also had a lido poolside cabana and it was fantastic. Don't know if I can cruise without one.

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Maasdam ship appeared to be getting old but fairly well kep[. Liked the fact that it was small,. Most of the crew was very friendly and cabin stewards were very nice.

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NOTHING was right with this cruise. We have cruised 15 times on 6 different cruise lines and this was rated as the second worst. The service (other than our cabin steward) was awful. The food (when you could find it) was mediocre at best. The entertainment (other than Mike Sara) in the lounge sucked. Evan, the techspert was phenomenal. His workshops were so good that we both attended everyone available.

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We filled out a Questionaire on Board also but have not heard any response back This seems to be typical of what we found on board . They seemed to be understaffed for some reason. Many Tables with dirty dishes so no place to sit. In the Formal dining on second nite a Long Hair on the Entree was pointed out in a quiet manor on my Wifes plate to dining staff. The dining coordinater came over and quietly said he would be taking care of us personally after apology. Nothing Happened. Another nite Refused Dinner in Dining Area Because Did not Have Tie on though was Dress Very Appropriately and Classy Did not eat in Dining thereafter. Still Made best of the Time on Board and Had Fun

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Itinerary in N.Z and Australia was excellent. Food and presentation were excellent Stateroom upgrade was superior Entertainment was below expectations Shore excursions excellent but much over-priced Captain was very personable and excellent Crew members were friendly and helpful Attention to repeat cruisers was superior

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