Zaandam

3.8 out of 5
Price: $ $ $ $     Size: M     Refurbished: 7 yrs ago    
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About Zaandam

Zaandam is a medium ship, carrying 1432 passengers and 615 crew, and sails from Buenos Aires, Argentina and Valparaiso (Santiago), Chile.

Learn more about Zaandam

Recent Review

Mancoman8 says ...

Hawaii Cruise April 2017

Although the Zaandam was placed into service in 2000, the ship has been well maintained... Read more
Read 262 Zaandam reviews


Contributor Level: Deck Hand
2 out of 5

HAL EXPERIENCE CONTINUES DOWNHILL SPIRAL

Verified Review
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Sail Date: / Traveled As: Couple

The entire staff was great as always. However, with each cruise activities have been either cut back or eliminated. None of the changes experienced have been positive. All seen as cost cutting measures. Most fellow travelers have voiced there similar displeasure. HAL status along cruise lines has dropped considerably and many seasoned travelers will look elsewhere.

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Contributor Level: Deck Hand
3 out of 5

Hawaii Cruise April 2017

Verified Review
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Sail Date: / Traveled As: Couple

Although the Zaandam was placed into service in 2000, the ship has been well maintained with a high level of cleanliness. Overall the ship is in very good condition, however, there are a couple of area's that could use refurbishment. One area in particular being the Explorations Café. Some of the furniture should have been replaced a long time ago. Shame, as the Explorations Café was a busy spot, especially on sea days.

 

This is not the ship for the go-go person. It is a smaller ship built for relaxing so you won't find rock climbing walls etc.

 

This cruise was 18 days with 10 days at sea. I had no problem with the sea days, just relax and enjoy the ride.

 

The average age of passengers seemed to be a lot higher on this cruise compared to others that I have taken. I don't know if HAL has changed their onboard offerings, but on this cruise, they were very slim.

Despite the sea days and overnight in Honolulu and a couple of late sail always, there was no pool side barbeque, no live entertainment, no buffet with ice carvings etc.

 

The state room attendant was outstanding. Cabin always neat and any service requests were handled immediately.

I did not eat very often at the Lido Restaurant, but their offerings were varied and slightly above average.

I used the dining room extensively. Attentive and responsive service both for breakfast and lunch. Dinner was a different story. At times service was painfully slow and haphazard, due mostly to the dining room stewards. Some were excellent and others so-so. Menu offerings were varied and the quality of the food was quite good. Great salads offered but at room temperature. Main courses not always served hot.

Service standards are not what they used to be, however, the trend is towards a more casual cruise experience.

The ship would have rated 4 stars, but took one off due to a steward removing the dirty silverware off the salad plate and placed it on the side plate, the intent being I would use dirty silverware for the main course. That did not happen. I did not make a fuss, just reached over and took clean silverware from the unoccupied place settings.

 

I will sail HAL again. In fact have booked another cruise, but I need to lower my expectations.

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Contributor Level: Second Mate
4 out of 5

south america cruise

Verified Review
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Sail Date: / Traveled As: Couple

Was very good but what I didn't like it was the formal nights people walking to the restaurant in short sleeves shirts and nobody would say a thing. If is the new policy they shouldn't right formal in the booking and on the daily news at the boat.

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Contributor Level: Purser
5 out of 5

21 Day South America and Antarctica

Verified Review
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Sail Date: / Traveled As: Family (older children)

Seeing Antarctica and the Chilean fjords was amazing! The weather was great and the scenery is unbelievable. Perfect size ship for this cruise.

Be prepared for many days at sea. The ship offers lectures from naturalists and people who have actually lived in Antarctica.   

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Was this review helpful? 6
Contributor Level: Purser
5 out of 5

Zaandam-Antarctica

Verified Review
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Sail Date: / Traveled As: Couple

Four beautiful days in Antarctica--sunny, mild, lots of ice! Penguins, penguins, and more. Saw glaciers, icebergs as big as the ship, Antarctic research stations, and penguins. Outstanding lectures and commentary by an Expeditions team who had worked with the National Science Foundation in Ant.  Whales on the way. Rounded Cape Horn. Falkland islands weather great, more penguins. Tours of Chile and Argentina ports were good. High winds did stop two of the water tours to see fauna. More penguins in Puerto Madryn, Argentina. Nice visit to ranch in Buenos Aires. I would recommend this cruise to anyone interested in the southern region

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Contributor Level: Purser
2 out of 5

Holland America Disappointment

Verified Review
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Sail Date: / Traveled As: Family (older children)

The favorite parts of this cruise were the itinerary and the Pinnacle Grill specialty restaurant.  Outside of those two items, the rest of this experience was a total disappointment. This cruise was not representative of the Holland America that we experienced in the past. There appeared to be understaffing in all areas, poor communications by personnel, mediocre food quality, inconsistent service experienced with dining room , room service, cabin attendant, front desk and excursion staff.  This was not just our opinion but opined by other cruise customers in conversations during our wait at the airport for our return flights back to our homes. I could never recommend this particular cruise line and ship to othersAngry.

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Was this review helpful? 6
Contributor Level: Purser
5 out of 5

South American Zaandam Cruise

Verified Review
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Sail Date: / Traveled As: Couple

Holland America continues its excellent service, from room stewards to dining room staff to the wine steward. Ship is well decorated, but some of the bathrooms in the staterooms need a little more attention based on old tile and grout. We departed from Buenos Aires, visited Falkland Islands, rounded Cape Horn, and ended up in Valpairaso, Chile. Ports were great. However, both the embarkation and debarkation processes were somewhat chaotic. Once we met the HAL rep after getting our baggage in Buenos Aires, the process from then on to get luggage loaded and on the transfer bus had no plan - we finally figured out what to do ourselves. On debarkation, we had an independent tour, and there were no staff to help us figure out where to meet those reps.

 

We took 2 Delta Skymile shore excursions instead of HAL ones - Buenos Aires tour was disappointing in that they had no intention of returning us to the ship but never told us in the advertisement - caused a HUGE problem in getting back because there was a subway strike and traffic jams. We walked about a mile on unfamiliar streets trying to find port. The other tour, in Valparaiso, was wonderful. Took us from ship to old part of town (but tour description never said we were going to walk 3 miles up and down hills - that needs to be added because we had some elderly, disabled folks on the tour), to Vino del Mar for a nice lunch, and to a winery - and then delivery to airport - great guide.

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Was this review helpful? 5
Contributor Level: Purser
5 out of 5

Fantastic Journey!

Verified Review
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Sail Date: / Traveled As: Couple

The Holland America Zaandam cruise was a very scenic trip, the ports of call had a wide variety of excursions - something for everyone, plenty of fun times for all, the ship's cabins were spacious and well appointed for an older ship, the ship's decor was a little plain, not lavish like larger ships, but nice enough.  What we valued most was the itinerary, the price, the quality of the entertainment, the great meals served in the main dining room, and the staff were a fantastic group of friendly, and helpful folks.  An itinerary that was a journey of a lifetime!

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Was this review helpful? 5
Contributor Level: Third Mate
5 out of 5

First Time Cruisers

Verified Review
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Sail Date: / Traveled As: Couple

The cruise was great! Food very good! The art auction is fun; we did not plan on buying any but did and it looks great at home. Wifi was terrible and expensive. I received a partial refund; thought I deserved a full refund but did not push it. If you should book a southbound cruise and plan to stay in Fairbanks or Denali before the cruise, remember, planes into Fairbanks generally arrive between 10.00 pm and 2.00 am, then you board a bus or train very early the next morning. Plan to stay in Fairbanks for a couple of extra nights, rent a car and explore a little. Might even have to do this one again. The Zaandam is a smaller ship; make is much nicer.

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Was this review helpful? 4

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Cruises and Itineraries

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Explore Cabins

Zaandam has 716 cabins and 62 cabin categories. See what each category
has to offer and read cabin reviews from the community.

Avg. Size: 234 sq. ft.
Avg. Cost: $122 per night

Avg. Size: 221 sq. ft.
Avg. Cost: $137 per night

Avg. Cost: $292 per night

Avg. Size: 516 sq. ft.
Avg. Cost: $342 per night

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Deck Plans

Explore the layout of all 11 decks on
Zaandam.

Upper Promenade

The Upper Promenade Deck features the Rotterdam Dining Room, King's Room, Queen's Room, Explorer's Lounge, casino, casino bar, Hudson Room, Explorations...

Explore Upper Promenade

Lido

The Lido Deck features the The Greenhouse Spa & Salon, fitness center, thermal suite, Lido Restaurant, Terrace Grill, Lido Pool, whirlpools, wading pool,...

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Promenade

The Promenade Deck features the Rotterdam Dining Rom, Mondriaan Lounge, Wajang Theatre, Pinnacle Grill, Main (Show) Lounge, Wine Tastings Bar & Gourmet...

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Sports

The Sports Deck features the Crow's Nest, video arcade, Club Hal, The Loft, basketball court and practice tennis court.

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mhudak357
Contributor Level: Third Mate

Read all the information left outside your door or on your bed - all worth the time to be up to date on activities etc. Request a statement the evening of the last night at sea, it gives you time to check for errors and have them corrected before the final statement is processed.

Wildtrip
Contributor Level: Purser

Leave notes in your room for the steward to get things you need (i.e. extra pillow, more paper)

Arnott
Contributor Level: Purser

Take ship tour early on

Cruises:
7 Night Glacier Discovery Northbound (Vancouver To Seward)
7 Night Glacier Discovery Southbound (Seward To Vancouver)
14 Night South America Passage (Buenos Aires To Valparaiso)
South America Passage
14 Night Great Land Explorer (Seattle Roundtdrip)

$$

Price

M

Size

May 2000

Built

7 yrs ago

Refurbished

1432

Total Passengers

2.33

Crew to Passenger Ratio

11

Number of Decks

716

Total Cabins

62

Cabin Categories
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4.3 out of 5 (550 reviews)
Queen Elizabeth

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3.5 out of 5 (38 reviews)