October 2016 - Celebrity Millennium to Asia & Indian Ocean
Misinformed us from the beginning before leaving home that we would be able to go back to the airport on day of embarkation to purchase transfers at the airport, as long as we arrived before 12 noon. To be sure that we would be able to do so, we arrived much earlier that morning at 10:30am. There was no Celebrity agents at the terminal as they stated that there would be. I spent 11/2 hours walking back and forth in the terminal, asking at all the stalls there, if they knew where Celebrity cruise agents were located; No one knew! In the main dining room, all the meats were dry and tough, to the point that they could not be cut with a steak knife and a fork could not be used to poke into meats. Pasta dishes--pasta was overcooked and rubbery and dry because of too little sauce. Fish was overcooked and dry and tasteless. No service in the Oceanview Buffet and Guest Relations gave wrong information several times (for example, trying to get to Macau should have taken us 3 hours from the terminal but because we were given incorrect info, it took us 7 hours and by the time we checked into the Sheraton Macau, we were too tired to go sightseeing). Wrecked our clothing a couple times but they reimbursed us for the damage) Wrecked our suitcase in which they also gave us an cheap one to replace our Samsonite one. We got a call from a Guest Relation agent 11:15 pm the night before we disembarked, apologizing for misinformation and hanging up on me, when I told her to hold on, because I had wanted to write her name down. Accepted her apology for her behavior and mistake and told me that it was not protocol for her to even call us that late in the cabin. Many, many people that we met on first segment were also upset about the food being so bad and the daily activities in the schedule were to sell their services and products.