Disappointing

Zuiderdam Cruise Review to Caribbean

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 9

Overall rating:

2.9 out of 5
Verified Review
Zuiderdam

11 Night Panama Canal Sunfarer (Ft. Lauderdale Roundtrip)

Sail date: February 26, 2020

Ship: Zuiderdam

Cabin type: Balcony

Cabin number: 5117

Traveled as: Couple

Reviewed: 6 months ago

Review summary

I am an experienced cruiser, and we chose this cruise because of the ports being visited...Panama Canal. This was the first cruise with Holland America. We will cruise again, but we will be choosing a different cruise line.

Embarkation

5 out of 5
The staff at the port were great. The ship crew were helpful as well in getting us to our room.

Ship experiences

Food and Dining

2 out of 5
We dined mostly in the Lido market. The cuisine options were varied, but we had the same menu most nights. They didn't offer many vegetable options throughout the cruise other than salad.

Onboard Activities

3 out of 5
There were a couple of options for pools that were nice with hot tubs as an extra perk. The casino was relatively small with not a lot of slot machine differences.

Entertainment

3 out of 5
The artists were OK, but nothing spectacular.

Children's Programs

no children traveling

Service and Staff

3 out of 5
The waiters and serving crew were great. We had a beverage server who looked for us every meal and remembered our names and order. Our room stewards were great. They checked in on us several time throughout the day and made sure we had ice and fruit in our cabin. Not too much great to say about the other members of the crew we encountered. We felt dismissed and talked down to by some of the crew when we had a water issue in our bathroom. We had several accessibility issues with the cabin and on our excursion that were dismissed or we were given incorrect information which lead to disappointment.

Ship Quality

2 out of 5
The ship was clean, but it felt dated in decor. The layout was ok.

Cabin / Stateroom

3 out of 5
We had to change cabins due to an accessibility issue with the rented scooter. The scooter rental was known by Holland America from the time of booking and we completed their forms regarding accessibility. The new cabin was nice and the balcony was enjoyed by both of us. But, there was an issue of wet carpet from the time we entered the cabin and we were basically told we weren't using the shower curtain correctly...which was extremely insulting. I told at least 2 different crew members what the issue was just to be dismissed.

Ship tip

Don't expect a huge variety in activities or menu.

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5
Port staff upon embarkation was great. No excursion.

Enter Panama Canal At Cristobal

4 out of 5
We took the day excursion which tendered us to a bus which took us to the ferry which traveled the canal. The excursion was the highlight of the trip. We had a great hostess on the bus and ferry. Traveling through the canal was a once in a lifetime experience. The only downside to the excursion was the questionability of the bus. It didn't seem to have a functioning speedometer or headlights.

Colon, Panama

3 out of 5
only saw the duty free shop on the way from the bus to the ship

Disembarkation

1 out of 5
The disembarkation seemed very unorganized for people who had accessibility issues and needed assistance. The crew was dismissive to us and seemed to be more concerned with their wheelchair than getting us off the boat.
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