Vision of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Vote

2 out of 5

Very Disappointing and It Didn't Have To Be

Sail Date: December 19, 2015

Reviewed: 1 year ago

Traveled As: Family (older children)

Room Type: Inside

I am a very experienced cruise traveler and have never experienced any cruise I would rate less than 4 stars.  This cruise is rated a 2 star because of the food, service and crew's attitude.   I wrote a 2 page letter to RCCL, but will try to keep it brief: 1) Food never hot or even warm, expect for the shrimp cocktail which was mushy and at room temperature and the cheesecake which was served room temp and had an odd texture, 2) The photo and entertainment staff were either inexperienced or not trained in customer service, 3) Music on pool deck was overwhelmingly loud (think Carnival Cruise Line on Spring Break), 4) Family of 6 placed at 3 different tables, 5) Sewage system backed up in cabin and unable to use, 6) TV consistently stopped working, 7) Wallpaper peeling in public areas, 8) very old mattress in suite and finally 9) a Junior Suite is NOTHING more than a slightly wider stateroom.  Don't waste your money on the "Jr Suite" or the ship.

Cabin / Stateroom
THE ROOM IS NOT THE QUALITY OR SIZE OF A JUNIOR SUITE AS IT IS CALLED BY RCCL.. Don't waste your money and think you are getting a nicer room. The mattress needs to be replaced. RCCL may have replaced the sofa and chairs in 2013 when they "refurbished" it, but they did not replace anything else. The only benefit is a slightly larger balcony
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Wonderful, wonderful ports. Do the zip line and go to Yaya Beach Club. Ask for Anna as your server.
Onboard Activities
Service and Staff
Food and Dining
Tampa, Florida
Coxen Hole, Roatan, Bay Islands, Honduras
We zip lined through the jungle and wound up at West Bay. A fabulous excursion
Belize City, Belize
We did the Mayan trip and drove roughly 1 hour into the jungle. It was outstanding. I would do it again.
Costa Maya (Mahahual), Mexico
We bought a day pass ahead of time at the Yaya Beach Club. The people were wonderful and took care of us all day. I will go back there again. It is the best.
Cozumel, Mexico
WE did not plan anything ahead of time but would up at the Mr. Sanchez Beach club. A little crowded, but nice beach and wonderful service. I would return again


Until RCCL is able to resolve their problems with crew attitude on this ship, pick another ship or another cruise line

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