Our on board experience was great while on-shore experience before and after the cruise was the worst.
Embarkation
1 out of 5
awful , too few staff, very long line, poor communication, and no real Viking staff taking leadership or ownership to that mess. I was ready to head back to the airport.
Ship experiences
Food and Dining
4 out of 5
All good, safe and clean, staff are top notch. Food was very good but there is room for improvement with variety taste.
Onboard Activities
4 out of 5
spa and fitness centers are great.
Entertainment
4 out of 5
talented people and very good shows
Children's Programs
why would Viking ask that question since they dont allow children? I assume this survey is outsources. Shame on you.
Service and Staff
5 out of 5
Housekeeping, dining and bar staff are the best. What a great experience meeting them and have them provide excellent service while engaging in conversations. T'HE BEST
Ship Quality
5 out of 5
all areas clean design is perfect
Cabin / Stateroom
5 out of 5
perfect size and clean. We were provide additional cleaning gear and felt cared for and safe.
After waiting a couple hours after the 8am "mandatory" exit from our stateroom to leave ship, we had to wait another 6 hours for a room at the Viking-selected hotel. Once again we were ready to head to the airport. We over paid by a lot for a two-day extension because day is spent waiting. Why on earth would Viking put its post-cruise extension customers in the same hotel that its pre-cruise customers (with late check-out times) were staying? Viking should know better than anyone that rooms take time to prepare for the next customer. Luggage handling was truly bad as there was insufficient space for storage behind the check-in counter and a limited number of staff to help. This was an awful experience for all of us on extensions. The "Viking staff" seemed overwhelmed by the whole thing and looked shell shocked by mid-afternoon. Also, many passengers thought they were at another hotel and just sat on the bus until told that there had been changed. Once again, very poor communication. This experience was so bod it kind of put a damper on the whole trip. This was waste of $1,000 for a "two-day" extension.
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