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Disappointing customer service

Viking Gullveig Cruise Review to River Cruises - Europe

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 2

Overall rating:

4 out of 5
Verified Review
Viking Gullveig

7 Night Romantic Danube - Eastbound (Regensburg To Budapest)

Sail date: September 30, 2023

Ship: Viking Gullveig

Cabin type: Balcony

Cabin number: 229

Traveled as: Couple

Reviewed: 28 days ago

Review summary

Excellent food and service onboard. Poor customer service exhibited at disembarkation and the final intended port (Budapest). A written two-page letter was sent to the President/CEO of Viking, but all we received was lip service, a small credit, and no formal written reply whatsoever... Viking is supposed to be a top-notch customer service organization - but it failed miserably. We will be cruising elsewhere going forward.

Embarkation

3 out of 5
Low water levels in the Danube caused a change in embarkation.

Ship experiences

Food and Dining

5 out of 5
Excellent food and tremendous service!

Onboard Activities

3 out of 5
Not much to do onboard. This was expected..

Entertainment

4 out of 5
Good, but nothing extraordinary.

Service and Staff

5 out of 5
Other than senior staff, the service was excellent.

Ship Quality

5 out of 5
All as good as anticipated.

Cabin / Stateroom

4 out of 5
All good, and efficient.

Ports of call

Regensburg, Germany

4 out of 5

Passau, Germany

4 out of 5

Krems, Austria

4 out of 5

Vienna, Austria

5 out of 5

Budapest, Hungary

1 out of 5
Poor planning on the part of Viking precluded our spending much time here. It was a major disappointment.
Thumbs Up

Disembarkation

1 out of 5
Horrible!!! Due to the water level in the Danube, we were moored at a remote location. Accommodations could have been made by Viking to revise travel to the airport and flight reservations, but they did NOTHING to help. All we received were excuses from the Cruise Director and other senior officers. Customer service was non-existent!
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