Disappointing customer service
Viking Gullveig Cruise Review to River Cruises - Europe
7 Night Romantic Danube - Eastbound (Regensburg To Budapest)
Sail date: September 30, 2023
Ship: Viking Gullveig
Cabin type: Balcony
Cabin number: 229
Traveled as: Couple
Reviewed: 8 months ago
Review summary
Excellent food and service onboard. Poor customer service exhibited at disembarkation and the final intended port (Budapest). A written two-page letter was sent to the President/CEO of Viking, but all we received was lip service, a small credit, and no formal written reply whatsoever... Viking is supposed to be a top-notch customer service organization - but it failed miserably. We will be cruising elsewhere going forward.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom