14 Night Canada & New England Discovery (Montreal Roundtrip) Sail Date: July 29, 2017 Ship: Veendam Cabin Type: Oceanview Cabin Number: 663 Traveled As: Couple Reviewed: 9 months ago
We had good weather, river and ocean were calm. Met some interesting people. Saw some new country. Thought food was so-so and entertainment in Showroom disappointing.
4 out of 5
As is typical, people needing wheel chair assistance have to wait for significant periods. They just don't provide enough "pushers." Also, there aren't enough directions regarding getting assistance and maintaining priority of arrival. In contrast a woman we met that uses a cane, was ushered along, skipping to the head of lines. etc. Too bad if you're worse off!
Food and Dining
3 out of 5
Anytime Dining is a joke. When you try to use it, your options are 5-5;30PM or after 7:30PM. Plus you're restricted to one dining room as well.
4 out of 5
At least this ship had a designated card rooms and times. Plus America's Test Kitchen and Digital Workshops Since we made a lot of stops they were scheduled at odd times. Since not all passengers always go ashore or can't do so, they should provide some activities for those to stay-aboard
1 out of 5
Some of the strangest options they called entertainment in the Showroom. Really only had one SHOW. Least attractive options we seen in numerous cruises even on HAL
Service and Staff
5 out of 5
Virtually everyone on staff seemed dedicated to assisting. Very friendly. Among the best staff experiences we've had.
4 out of 5
Ship was clean. Being a smaller sized ship. they couldn't have some of the amenities of the bigger ships and thus had to place some in odd spots. Seems like we were always having to walk to the other end of the ship. Plus only two sets of elevators and two of the central/main floors were blocked such that you could not go from one end of the ship to the other without having to use the stairs or elevators to get to things on the other end
Cabin / Stateroom
4 out of 5
For the type, it was quite doable and had less issues than the last cruise with a "balcony" where we had to store my wife's walker in the bathroom.
Be prepared to walk and/or regularly use elevators unless stairs don't present a problem.
A bummer. Had booked a tour, but after getting on board were notified that must be able to handle 13 steep stairs, then take a tender and a pier where much of it was up a steep incline to get into the town. So my wife couldn't go ashore and we had to cancel the excursion. Fortunate we did since there was a sudden change in the weather, got fogged in, and tours delayed and had difficulty getting tenders back to the ship. I went ashore,nice little town with numerous shops to attract tourists.
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