Disappointed week

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 62

Review summary

So my house was flooded but we decided to continue with our vacation scheduled for December 2019 at Princess with scuba diving excursions in each port, we thought it would be a good rest after all the problems with the water pipes in our house. We boarded the boat in Fort Lauderdale and its crew looking impeccable and very attentive. We arrived at the first port Grand Cayman port, the excursion was well scheduled and we had a fantastic day with the dolphins, very professional and attentive. Then we arrived in Costa Maya and our nightmare began. We started our excursion with Dreamtime dive resort and the guide accommodated us in a local taxi that did not know where he was going. When he finally found the scuba diving shop that had to take us, we got out of the taxi and someone called "the doll" received us. They gave us an initial talk and mounted us on a fishing boat transformed into a diving boat without the necessary safety equipment or even a miserable life jacket. In the end it happened and my wife suffered an accident suffering a severe  head injury with an air tank. Immediately she was transferred to the nearest emergency center being denied medical attention because princess vendor did not want to accept responsibility, we asked that she be transferred to the ship thinking that Princess's medical staff would help us. Big mistake Mr. Mark manager from the medical bay denied medical attention to my wife for not being able to pay $150. We tried to talk with Ms. Karen princess tour coordinator and it was the most frustrating and unpleasant conversation I have ever had in my life. We had to cancel all the excursions and we could not leave the cabin in the rest of the trip. Finally we returned home and my wife could have medical treatment. If you travel in princess never leave the ship princess is not accepting responsible for its vendors even if you buy the excursion to princess and also do not forget to bring $150 because if something happens to you on your vacation Mr. Mark if you do not pay him first he will deny you medical attention

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Ft. Lauderdale (Port Everglades), Florida

George Town, Grand Cayman

Costa Maya (Mahahual), Mexico

Coxen Hole, Roatan, Bay Islands, Honduras

Cozumel, Mexico

Disembarkation

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