STUCK AT AIRPORT

Seven Seas Mariner Cruise Review to South America

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 72

Overall rating:

1 out of 5
Verified Review
Seven Seas Mariner

39 Night Tropical Tapestry (Miami To Buenos Aires)

Sail date: January 17, 2017

Ship: Seven Seas Mariner

Cabin type: Suite

Cabin number: 747

Traveled as: Couple

Reviewed: 7 years ago

Review summary

The trip was fine until the day we departed.  We got to the airport around 9am and found out we needed a Visa for our connecting flight in Brazil. Neither Regent or you advised us ahead of time.  I tried to buy tickets for a direct flight but it was leaving the next day at a cost of $1500 per person.

 

So we decided to go back to the ship and get things sorted out.  3 hours later we got back to the ship around 12.  The executive concierge, William Gomez, said 30 minutes to sort it out.  5 hours later we finally had arrangements for a direct flight to Miami the next day.  It was finalized about an hour before the ship was departing!  We were transported to a hotel 30 minutes from the airport when we could've stayed at the Wyndham next to the airport.

 

The next morning (4:30am) we were told a taxi wasn't available.  We had to fight with a Regent rep, who was taking other Regent passengers to the airport, to give us a ride.  He finally agreed.

 

When we got there we realized our tickets were not business class but economy.  We squeezed into our seats (me in the middle) for a 5 1/2 hour flight.  It was a nightmare!!!

 

We are requesting reimbursement for our business class tickets and compensation for the undue stress we had to endure.  I was seriously concerned about a nervous breakdown.

 

Please get back to me ASAP.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
cleaning people did a great job!

Ports of call

Manta, Ecuador

1 out of 5
Was this review helpful? 72

4 Comments

banaford    7 years ago

No one will see this post at Regent. Contact them directly.

trizziebee3779    7 years ago

Visas and passports are the passengers responsibility to find out if they need them. I need to take my passport with me when I cruise next weekend. Royal Caribbean didn't tell me it's just something that should be common sense. I'm not trying to be mean but I would have researched flying to different countries to see if I needed a visa. Seems like Royal Caribbean did a lot to make you happy and fix things.

fabrizioferrari    7 years ago

To my understanding you do not need a visa for connecting flights in Brazil, unless you stay overnight or leave the transit area

panamascooter    7 years ago

looks like you needed to do more on your end to find out what you needed to travel. I hope your next trip is better for you

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