STUCK AT AIRPORT

Seven Seas Mariner Cruise Review to South America
Experience: 4-6 cruises
Review: 1
Helpful Votes: 10

Overall Rating:

1 out of 5
Verified Review
Seven Seas Mariner

39 Night Tropical Tapestry (Miami To Buenos Aires)

Sail Date: January 17, 2017

Ship: Seven Seas Mariner

Cabin Type: Suite

Cabin Number: 747

Traveled As: Couple

Reviewed: 1 year ago

Review Summary

The trip was fine until the day we departed.  We got to the airport around 9am and found out we needed a Visa for our connecting flight in Brazil. Neither Regent or you advised us ahead of time.  I tried to buy tickets for a direct flight but it was leaving the next day at a cost of $1500 per person.

 

So we decided to go back to the ship and get things sorted out.  3 hours later we got back to the ship around 12.  The executive concierge, William Gomez, said 30 minutes to sort it out.  5 hours later we finally had arrangements for a direct flight to Miami the next day.  It was finalized about an hour before the ship was departing!  We were transported to a hotel 30 minutes from the airport when we could've stayed at the Wyndham next to the airport.

 

The next morning (4:30am) we were told a taxi wasn't available.  We had to fight with a Regent rep, who was taking other Regent passengers to the airport, to give us a ride.  He finally agreed.

 

When we got there we realized our tickets were not business class but economy.  We squeezed into our seats (me in the middle) for a 5 1/2 hour flight.  It was a nightmare!!!

 

We are requesting reimbursement for our business class tickets and compensation for the undue stress we had to endure.  I was seriously concerned about a nervous breakdown.

 

Please get back to me ASAP.

Ship Experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
cleaning people did a great job!

Ports Of Call

Manta, Ecuador

1 out of 5
eliminate
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