STUCK AT AIRPORT
39 Night Tropical Tapestry (Miami To Buenos Aires)
Sail Date: January 17, 2017
Ship: Seven Seas Mariner
Cabin Type: Suite
Cabin Number: 747
Traveled As: Couple
Reviewed: 2 years ago
The trip was fine until the day we departed. We got to the airport around 9am and found out we needed a Visa for our connecting flight in Brazil. Neither Regent or you advised us ahead of time. I tried to buy tickets for a direct flight but it was leaving the next day at a cost of $1500 per person.
So we decided to go back to the ship and get things sorted out. 3 hours later we got back to the ship around 12. The executive concierge, William Gomez, said 30 minutes to sort it out. 5 hours later we finally had arrangements for a direct flight to Miami the next day. It was finalized about an hour before the ship was departing! We were transported to a hotel 30 minutes from the airport when we could've stayed at the Wyndham next to the airport.
The next morning (4:30am) we were told a taxi wasn't available. We had to fight with a Regent rep, who was taking other Regent passengers to the airport, to give us a ride. He finally agreed.
When we got there we realized our tickets were not business class but economy. We squeezed into our seats (me in the middle) for a 5 1/2 hour flight. It was a nightmare!!!
We are requesting reimbursement for our business class tickets and compensation for the undue stress we had to endure. I was seriously concerned about a nervous breakdown.
Please get back to me ASAP.
Food and Dining
Service and Staff
Cabin / Stateroom