Never again

Item: Serenade of the Seas
Rating: 3.1
Author: dotatoz

Serenade of the Seas Cruise Review to Canada, New England, New York

dotatoz

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 3

Helpful Votes: 73

Overall rating:

3.1 out of 5

Verified Review

5 Night Canada & New England (Boston Roundtrip)

Sail date: September 11, 2018

Ship: Serenade of the Seas

Cabin number: 9092

Traveled as: Couple

Reviewed: 6 years ago

Review summary

We stood in line for over two hours twice... Once for immigration in Bar Harbor and the other to get off the ship. I almost missed my flight. I would NEVER again do an RC cruise out of Boston and it’s quite likely that I will never do another RC CRUISE even though I currently have another booked for next year

Embarkation

1 out of 5

Totally uncoordinated....

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

2 out of 5

Service and Staff

4 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

Don’t go out of Boston

Thumbs up

Ports of call

Halifax, Nova Scotia

3 out of 5

Saint John, New Brunswick

4 out of 5

Bar Harbor, Maine

3 out of 5

Disembarkation

1 out of 5

6 Comments

savajude 6 years ago

I agree and haven't even sail with them yet very disappointed in customer service they clearly don't care about there customer

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41pearl 6 years ago

You must be new to cruising. Going thru immigration is just one of those things you, or the cruiseline can control. If you booked your flight too early, thats no one's fault but yours.

Thumbs Up 1

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cruiseluv 6 years ago

Since my last name is Lebanese (I’m German, ex-husband was Lebanese) I may be the reason for the hold-up in immigration lines since I get pulled out of every security line, every time, every customs, every port, every country, every airport, every single time. Sorry about that 💔

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RoyalCruzer 6 years ago

Your anger is misguided. Our government has reduced the number of custom agents. Last week we had 5 agents for 6000 people on the Harmony. You should get your facts straight prior to criticizing the cruise line.

Thumbs Up 1

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Shh813 6 years ago

It's not the cruiselines fault. It's immigration. They always hold things up. Never enough help.

Thumbs Up 1

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TXatsea 6 years ago

Why are you blaming RCCL for customs issues? The cruise line has ZERO input on that process.

Thumbs Up 1

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