Serenade of the Seas Cruise Review to Canada, New England, New York

Contributor Level: Purser

4-6 cruises


Helpful Votes

3 out of 5

Just OK

Sail Date: September 18, 2016

Reviewed: 8 months ago

Traveled As: Family (young children)

Room Type: Balcony

The bad:

1. Shore excursion options are ridiculously overpriced.  One example was the Titanic exhibit excursion in Portland.  Royal Caribbean offered this tour (which is self-guided) for I believe $49/person.  The museum was a 10 minute walk from the port, and the ticket for an adult was $20.  Having 4 people in our party, we saved quite a lot by doing this on our own.  
2. The drink packages are ridiculous.  In order to have a juice drink package we would have to pay almost $30 per person per day.  Orange juice was $3.50 per glass.  In order to make the drink package worth it, we would have to drink over 8 glasses of juice per day.  That's a ridiculous amount of juice/pop drinking.  
3. Speaking of orange juice, that juice should NOT be $3.50 per glass.  It is concentrate mixed with way too much water, and tastes awful.  We did complain and got our money back, but it shouldn't have happened in the first place.  If you charge money for a glass of orange juice, it better be actual orange juice. 
4.  The food was not impressive at all.  I couldn't even eat some of the meals in the dining room.  There were maybe a total of 5 dishes that I was impressed with during the entire cruise.  The rest was bland and some even inedible.  It was difficult to find anything good in the Windjammer buffet as well.  
5. When we mentioned the quality of the orange juice at Guest Services, the girl gave us attitude and that in itself was not a pleasant experience.  

On to the good:
The head waiter took care of special food allergies and he was incredible.  
The staff in Adventure Ocean (kids club) is wonderful, the kids loved going there daily and loved the whole cruise because of this.  
Apart from the negative experience at the Guest Services, everyone working on the ship has been great, the service is really wonderful, and everyone is always willing to help out.  We really appreciate that.

Cabin / Stateroom
It was nice and had a bunk bed!
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
Service and Staff
Food and Dining

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