it got me out of the office

Serenade of the Seas Cruise Review to Europe - Northern Europe

larry226

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 78

Overall rating:

2 out of 5

Verified Review

7 Night Scandinavia & Russia (Copenhagen Roundtrip)

Sail date: May 29, 2016

Ship: Serenade of the Seas

Cabin type: Suite

Cabin number: 1534

Traveled as: Couple

Reviewed: 8 years ago

Review summary

very disappointing overall. However the housekeeper was really good and the servers were good.

The other services were horrible. If there was a problem and asked to speak to general manager no call back.

internet did not work as advertised and company would not refund. Staff knew internet was bad but customer services said differently. Needed internet for work. Had I known that poor internet service I would not have gone on cruse. Needed internet for business. Had to use the free internet in port and as a result did not enjoy port.

Food in dinning room was a little better than Arbys or McDondalds. Food in dinning room lacked quality. First night food was horrible.

Food in buffet was better than dinning room.

Could not obtain ice from bartender. Though I was in a suite. Needed ICE for leg. Had to call room service who did not come with ice. Had to chase a worker on the floor to obtain ice. Ice took 2 hours.

The suites were overpriced for the Services provided and the quality of food.

According to my understanding the suit were entitled to one complementary dinner in a specialty dinning room. That was not the case. Therefore did not eat in specialty dining room.

Overall I dont think I would go on this cruse line again. But the ports were nice.

still trying to obtain refund for the internet and the company has not responded to my request.

Read the fine print

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

person who cleaned the room was terrific.

Ports of call

Copenhagen, Denmark

5 out of 5

Stockholm, Sweden

5 out of 5

Tallinn, Estonia

5 out of 5

St. Petersburg, Russian Federation

5 out of 5

Helsinki, Finland

5 out of 5

15 Comments

SQXp575Duu3dRoOKqNdLxna8B 8 years ago

You must have been a joy to sail with.

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Wickit1 8 years ago

All we had to do was call a Stewart for ice...like the plastic sign in our regular stateroom said to do. Came within 10 minutes.

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askoleern 8 years ago

Time for this subject to be gone

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markcassel 8 years ago

I always go on cruises to play on the INTERNET ALL DAY.................NOT!!!!!!!!!

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jbenn411 8 years ago

Agreed, no need for the internet. It's a ripoff anyway.

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ledger35 8 years ago

Sounds to me like work is more a priority for you. My suggestion, stay home and never worry about anything again except your grump disposition.

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lj73 8 years ago

Oh I'm so sorry you needed Ice and you had wait because you were in Suite?? Really?? Get a grip on reality!! As for working while on holiday?? I don't think so!! My holiday time is my time, no internet or mobile phone!! Great!! Who do you work for as your spelling is appalling!! Dinning, Suit, Cruse?? Use a spell check!!

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jbenn411 8 years ago

Before I read the reviews I thought where is the spell check. I agree, why go if you have to do business. We are going on Serenade of the Sea in January for our 50th anniversary.

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deboftheseas 8 years ago

Get a dictionary

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sandrakaymorgan 8 years ago

shortbread...there are 2 n in dining! lol

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Seabee64 8 years ago

Will be on serenade of the seas for Christmas and New Year's 2016 can't wait. There's 15 of us going. No work, no phone, no Internet. Thank God!

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memom04263 8 years ago

Love that part of cruise! Work can't get ahold of me and I run a business. A week of no phone or Internet is WONDERFUL!

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Seabee64 8 years ago

If you are going on a cruise to work why don't you stay home.

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deboftheseas 8 years ago

Lol, yes, when will people learn there is only 1 n in dining room

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b10ant 8 years ago

What's a dinning room?

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