Customer NO Service
Serenade of the Seas Cruise Review to Europe - Northern Europe
7 Night Scandinavia & Russia (Copenhagen Roundtrip)
Sail date: May 16, 2015
Ship: Serenade of the Seas
Cabin type: Suite
Cabin number: ???
Traveled as: Family (young children)
Reviewed: 9 years ago
Review summary
I pre-ordered the drink package and My TIme Dining and both were paid for and were not available when I got on the ship. I was also promised credits for the gratuities and those were not credited to my account. When talking to Customer Service and others, I was treated like a liar and very unprofessional.
I would not cruise with RCL again.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
St. Petersburg, Russian Federation
1 Comment
GingyB 6 years ago