Customer NO Service
Serenade of the Seas Cruise Review to Europe - Northern Europe
Sail Date: May 16, 2015
Ship: Serenade of the Seas
Cabin Type: Suite
Cabin Number: ???
Traveled As: Family (young children)
Reviewed: 2 years ago
I pre-ordered the drink package and My TIme Dining and both were paid for and were not available when I got on the ship. I was also promised credits for the gratuities and those were not credited to my account. When talking to Customer Service and others, I was treated like a liar and very unprofessional.
I would not cruise with RCL again.