Customer NO Service

Serenade of the Seas Cruise Review to Europe - Northern Europe


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 16

Overall Rating:

2.0 out of 5
Verified Review
7 Night Scandinavia & Russia (Copenhagen Roundtrip)
Sail Date: May 16, 2015
Ship: Serenade of the Seas
Cabin Type: Suite
Cabin Number: ???
Traveled As: Family (young children)
Reviewed: 2 years ago

I pre-ordered the drink package and My TIme Dining and both were paid for and were not available when I got on the ship.  I was also promised credits for the gratuities and those were not credited to my account.  When talking to Customer Service and others, I was treated like a liar and very unprofessional.

 

I would not cruise with RCL again.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

1 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
5 out of 5
5 out of 5
5 out of 5
3 out of 5
Was this review helpful? 16

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