Disappointed

Serenade of the Seas Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 3

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: March 28, 2015
Cabin Type: Balcony
Cabin Number: 8058
Traveled As: Couple
Reviewed: 2 years ago

This was my first cruise and was extremely disappointed.  After all I read about Royal, I expected better quality food.  The food was a big disappointment.  It took 12 minutes or longer for us to get a drink at any bar we went to on the cruise ship. I think this is way too long to have to wait for a drink when you are on vacation. The stateroom service and dining room service was great.  I had to fight with Royal for them to honor a massage.  provided a voucher that Royal didn't want to stand by.  After being very stern with 4 different people, I was finally able to use this voucher.  The massage was fabulous but it was a shame I had to spend so much time and energy on my vacation debating with the cruise ship to honor the voucher.  I wouldn't recommend Royal to others.  My husband and I are planning another cruise to Alaska next June and we will be going with another cruise line after our experience with Royal.

Food and Dining

1 out of 5
The quality was very poor, but the dining room service was great. I refused to eat in the Windjammer due to the service and quality of food. The quality of food in the Windjammer was even worse than the quality of food in the dining room.

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

NA

Service and Staff

5 out of 5

Ship Quality

3 out of 5
The pools aren't big enough for the amount of passengers this ship holds.

Cabin / Stateroom

5 out of 5
No complaints about our stateroom.
5 out of 5
We arrived three days prior to sailing and enjoyed touring New Orleans.
5 out of 5
We enjoyed our excursions to Dunn River Falls and the caves.
5 out of 5
Swiming with the sting rays was the best experience of this entire trip! The tour guides were excellent!
3 out of 5
The dolphin excursion wasn't what we expected so we were a bit disappointed. Plus, we stood in line for over an hour before we even got to get in the water with the dolphin.
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