Disappointed
Serenade of the Seas Cruise Review to Caribbean - Western
7 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail date: March 28, 2015
Ship: Serenade of the Seas
Cabin type: Balcony
Cabin number: 8058
Traveled as: Couple
Reviewed: 9 years ago
Review summary
This was my first cruise and was extremely disappointed. After all I read about Royal, I expected better quality food. The food was a big disappointment. It took 12 minutes or longer for us to get a drink at any bar we went to on the cruise ship. I think this is way too long to have to wait for a drink when you are on vacation. The stateroom service and dining room service was great. I had to fight with Royal for them to honor a massage. provided a voucher that Royal didn't want to stand by. After being very stern with 4 different people, I was finally able to use this voucher. The massage was fabulous but it was a shame I had to spend so much time and energy on my vacation debating with the cruise ship to honor the voucher. I wouldn't recommend Royal to others. My husband and I are planning another cruise to Alaska next June and we will be going with another cruise line after our experience with Royal.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
1 Comment
WeCruiseToo 9 years ago
Glad to hear you’re planning an Alaska cruise even though you were disappointed with some things on your first cruise. While you’re planning it come back here to cruiseline.com – check out the reviews and ask questions in the Forum – there are lots of experienced cruisers here who’ll be happy to give you tips and advice.
Here’s hoping your next cruise is perfect!