The Romance Package

Serenade of the Seas Cruise Review to Caribbean - Western


Contributor Level: Third Mate
Experience: 4-6 cruises
Reviews: 2
Helpful Votes: 14

Overall Rating:

3.0 out of 5
Verified Review
7 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: December 06, 2014
Ship: Serenade of the Seas
Cabin Type: Balcony
Cabin Number: 9516
Traveled As: Couple
Reviewed: 2 years ago

Beware of the purchase of the little extras they sell, ie the Romance Package of Champagne, cupcakes, and breakfast in bed.  Ordered it in advance for a surprise for my wife.  It was to be in the room when we first arrived onboard the ship.  Well, it was there, but was sitting in a bucket of warm water.  Nothing like warm champagne.  Anyhow, we weren't going to drink it right away anyhow.  So I asked the housekeeper, to get some ice, and we would be back later to start our festive cruise with a bottle of the bubbly.  Got back to the room approx. 8PM, and the bottle was still sitting in the bucket of warm water.

Cupcakes were there!  Call the front desk, and had them remove the bottle, and the cupcakes.  Never did see the menu for the "Breakfast in Bed" part of the deal until like Friday (6th day of the cruise)  It mysteriously appeared on our desk.  Royal was good about refunding the money but that's not what I was after.  Royal should have a person that follows up on all there little extras that they sell.  Especially if someone complains they should follow up on this.  It made for a very poor start to the cruise.  Royal did compensate us with extra fine dining, and complimentary champagne, but that's not my point.  I lost the first 2 days of the cruise dealing with this unnecessary ordeal.  But, be Leary of those packages.  Thanks for listening! 

Food and Dining

Great

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

Great

Cabin / Stateroom

3 out of 5
Never had ice in the room.

Ship Tip

Don't buy the Romance packages they sell!

3 out of 5
3 out of 5
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