Serenade of the Seas Cruise Review to Caribbean - Bahamas

Experience
1 cruise (first)

Review
1

Helpful Votes
5

1 out of 5

FAMILY BIRTHDAYS AND 50TH WEDDING ANNIVERSARY

Sail Date: January 24, 2015

Reviewed: 1 year ago

Traveled As: Family w/older children

Room Type: Inside

DUE TO A WATER PIPE BREAK AND ELECTRICAL PROBLEMS WE WERE UNABLE TO TAKE THE CRUISE. FROM THE TIME WE ARRIVED 10:00 AM UNTIL THE 4:00 PM WHEN ROYAL CARIBBEAN REPRESENTATIVES TOLD US WE COULD LEAVE THERE WAS NO DIRECTION OTHER THAN WE WERE NOT GOING ON THE CRUISE.AFTER DRIVING OVERNIGHT 11 HOURS WE WERE NOT OFFERED HOTEL LODGING .AFTER WE FOUND ROOMS FOR OUR PARTY OF 8THEY CALLED AT 7:30PM AND TOLD US WE HAD ROOMS AT THE HILTON . THE LETTER WE RECEIVED BEFORE WE LEFT OFFERED REIMBURSEMENT OF $150.00 CHANGE FEES FOR AIR TRAVEL NOTHING        FOR ANYONE WHO HAD DRIVEN TO TAKE THE CRUISE.ADDITIONAL EXPENSES WERE INCURRED AS VACATIONS HAD TO BE SET UP IN ADVANCE AND WE MAY NOT HAVE THE OPPORTUNITY TO DO THIS IN THE FUTURE.IT WAS A DISAPPOINTMENT FOR OUR FAMILY.

MICHAEL & JOYCE DOYLE ,STEVEN DOYLE SR. & JR. RONDA &DANIELLE DOYLE,& DAVID DOYLE &KAREN LUCY.



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