Gorgeous cabins, inconsistent service

Seabourn Ovation Cruise Review

Cruises: 7+ cruises
Reviews: 27
Helpful Votes: 156

Overall rating:

3.7 out of 5
Seabourn Ovation

18 Night Pearls Of India & Arabia (Dubai To Singapore)

Sail date: December 04, 2018

Ship: Seabourn Ovation

Traveled as: Couple

Reviewed: 1 year ago

Review summary

First time in Seabourn and was very excited as had heard so many good things. Embarkation was a disaster. Loads of sick passengers resulted in contracting illness twice in 18 days and finishing in hospital in Singapore. Very impressive cabins with own wet bar and caviar on demand very luxurious. Surprisingly internet not included. Service was very hit and miss. Had meals forgotten to be delivered. Terrible cocktails. Could not get a beer list. CD was excellent. Activities were lots of fun, loved the art classes. Pool area too small and no service a lot of the time. Lack of space in general. Loved the Seabourn square. Would like to try one of their smaller ships

Embarkation

1 out of 5
No signage of where the terminal was. No one to help with baggage. Temporary tin shed with no air conditioning. Long slow queues. Incompetent staff and only one Seabourn crew member to help. Appalling. Then board the ship to welcome by CD but nothing else, no instructions- nothing

Ship experiences

Food and Dining

3 out of 5
Food was inconsistent. Often spectacular but other times they often forgot our meals!? Cocktails and mixed drinks were appalling- I gave up.

Onboard Activities

5 out of 5
Super fun trivia. Loads of silly games. Prizes were very impressive. Great events such as caviar at sea and the outdoor fair were very impressive.

Entertainment

4 out of 5
The CD Handre was very impressive. The theatre is inadequate but performances were mostly good. The house band (unusually 4 members) were great.

Service and Staff

3 out of 5
Very inconsistent. Guest relations were very good. Housekeeping was good but we continually found extra staff in our room “inspecting” which was strange and offputting. Neutral comments were often interpreted negatively by managers. Wait service in Colonnafe was very poor at times.

Ship Quality

4 out of 5
Spotlessly clean. New ship so public areas tended to be great but pool area is crammed, no promenade and walking decks, too many smoking areas.

Cabin / Stateroom

5 out of 5
Gorgeous cabin. Due to illness I had to spend a lot of time here which was ok as was so comfortable and huge

Ship tip

Don’t try mixed drinks or cocktails, stick with the basics. Caviar is on demand, so go nuts! Don’t miss the Indian buffet night.

Ports of call

Singapore

4 out of 5

Penang (Pulau Pinang), Malaysia

4 out of 5

Phuket, Thailand

3 out of 5

Sabang, Pulau Weh, Indonesia

3 out of 5
Not a lot here, found a decent beach for a swim.

Cochin, India

4 out of 5

Mumbai (Bombay), India

3 out of 5

Muscat, Oman

3 out of 5

SIR BANI YAS ISLAND, ABU DHABI, U.A.E.

5 out of 5
They held a seriously impressive bbq and caviar in sea which was fantastic. The beach was reasonably good.

Dubai, U.A.E.

3 out of 5

Disembarkation

3 out of 5
Singapore is always slow and we were intermingled with all the local ferries. Not a glamorous ending.
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