Seabourn’s “ENCORE” Disappoints…..

Seabourn Encore Cruise Review to Europe - Eastern Mediterranean

HowardAddison

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 63

Overall rating:

1 out of 5

7 Night Adriatic & Greek Glories (Venice To Athens)

Sail date: June 24, 2017

Ship: Seabourn Encore

Traveled as: Couple

Reviewed: 6 years ago

Review summary

My wife and I decided to sail on Seabourn’;s new ship, at the time, the Encore on June 24th, 2017 starting in Venice and ending in Piraeus, Greece on July 1st. We were very excited as we had previously cruised with Seabourn which had been excellent. We arrived, all the way from Vancouver, Canada and boarded the Encore. The cabin was as described and we settled in. Early the following morning we were awakened by a rumbling sound which steadily got worse becoming unbearable, we were docking at our first destination. Then in the afternoon as we were resting in our cabin, and due to leave port, the rumbling started again rising to an unbearable level. I have a hearing disability which accentuates the noise, resulting in my having to leave the cabin as soon as the rumbling starts albeit at some unearthly hour in the morning. We reported the situation to the guest relations on board who informed us that it was anchor noised and that our cabin was directly over the anchor. They could not move us to another cabin because the cruise was fully booked. On our return to Vancouver we have been in protracted correspondence with Seabourn whose response has been to credit us less than one fifth of the cruise cost, which is totally unacceptable for the experience that they put us through. Now, Seabourn has put a notice out to travel agents that the cabin is subject to anchor noise. Had we been informed ahead of time, we would never have booked the cruise. Seabourn needs to understand that when customers make a booking with them, we place a lot of trust in their reputation. Obviously they don’t feel the same way. So disappointing Seabourn….