Virgin is losing their luster

Item: Scarlet Lady
Rating: 1.9
Author: Cruzerrr1

Scarlet Lady Cruise Review to Caribbean - Western

Cruzerrr1

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 15

Overall rating:

1.9 out of 5

5 Night Mayan Sol (Miami Roundtrip)

Sail date: June 04, 2023

Ship: Scarlet Lady

Traveled as: Couple

Reviewed: 1 year ago

Review summary

We used to love Virgin and talked our friends into trying them. Our friends hated it and we thought they were just being overly critical--not the case. If Virgin doesn't start finding solutions to their issues they will not have repeat sailors. Virgin can not handle sailing close to capacity

Embarkation

2 out of 5

Ok. Usual

Ship experiences

Food and Dining

1 out of 5

First you have to be able to make a reservation and that has become increasingly difficult. I have to say that not being able to eat in a restaurant after paying for a cruise is more than disappointing. Virgin needs to figure out how to allow all guests to enjoy a decent meal--not in the galley--which is worse than a school lunch room. Cold food and unhappy crew

Onboard Activities

1 out of 5

Limited activities --limited pool size

Entertainment

1 out of 5

Mostly the same performances which are few and far between

Children's Programs

No children on Virgin

Service and Staff

1 out of 5

Lack of training has given the crew a very cavalier attitude. No apologies for cold food or incorrect orders. We even had one person we asked if they could take our order say no as they continued to arrange menus

Ship Quality

2 out of 5

The design is great but noticing it is not as clean as it used to be

Cabin / Stateroom

2 out of 5

Not very clean when we boarded. Dust and dirt on the table area and the headboard needs a good sweep.