Sapphire Princess Cruise Reviews - Reviews

We had a very bad experience the last night of the cruise in the Santa Fe dining room. We has a reservation for 14 people and we were put at 2 tables for 8 and 6, which would have been acceptable. However, the tables were nowhere near each other. We were separated by 3 tables so we were not close. When we questioned the arrangements, the head waiter told us there was nothing they could do. We should have been informed when the reservation was made that they could not seat us even close to each other. When our food arrived, it was only warm and not prepared as requested. We had wonderful service from the head waiter in the Pacific Moon dining room. HIs name is Karoly Kovacs. He was exceptionally efficient. However, the food was not hot when served there either. I was very disappointed in the food portion of the cruise. Several times we had to return the food to the kitchen to either be properly prepared or heated at both restaurants. I have cuised with Princess previously and was very pleased with the entire experience, but since you are now affiliated with Carnival Cruise Lines, everything has deteriorated. Our cabin steward is exceptional. We were in E312 and our steward was Franco. He was also very efficient, professional but friendly and did everything within his power to make our cruise enjoyable. I doubt that I will cruise with Princess again. There are many lines out there that are considerably better. You need to go back to being Princess instead of Carnival-Princess.

The ship itself was quite nice having been recently refurbished. Nice room and bath with a large balcony. However, we were very disappointed (as were the friends we traveled with) in the service provided, particularly in the dining rooms. The staff seemed indifferent and tired. The service was definitely not up to the standards seen on other ships. It has been some years since we cruised, and perhaps the fairly new "automatic tipping" program has something to do with it. Everyone gets tipped no matter what kind of service they give. The shows (Princess dancers and singers) were pretty boring and amateurish. They had some comedians that were pretty funny, however. We have sailed on the Sun Princess years ago to the Panama Canal and remember it to be a very good experience. Perhaps service levels have dropped on all ships, I don't know. With all the other cruise lines out there (particularly Windstar and Royal Caribbean), I don't think we will sail with Princess any time soon.

While the Sapphire Princess is a beautiful ship it proved to be difficult to navigate from Upper decks to specialty dining rooms. The mini suite was very comfortable and spoiled us for any future cruises but the bathtub was a bit awkward to get into and a nice larger shower would have been better choice. The dinning experience was good but not the level of Celebrity which we usually cruise. All of the ports were great and all had something for everyone, but Catalina was a lot of fun as we rented a golf cart to tour the island on our own. We'd recommend this cruise to friends and family.

My family and I had an amazing first cruise. It was more than what we were expecting. Rooms were great, food was amazing each night. Entertainment was great; we always had something to do.

princess did a nice job of making our cruise enjoyable. The seas were calm. and Hawaii was beautiful. My travel agent was great in helping me select a gret cruise.

Had a real good time......All the staff was wonderful. Food was good, but me and a lot of other passengers that i talked to found the food to be very salty....

Our cruise aboard the Sapphire Princess to Hawaii was a real treat. The Sapphire Princess is a beautiful ship, the crew was friendly and eager to serve, and the itinerary was delightful. We couldn't have asked for a better experience.

If youve never been to Hawaii, this is a perfect way to go!! We love cruising and we thought this was a perfect way to go see all the islands! We had a great time but the weather wasnt as good as we had hoped for on our way out and back from Hawaii, so we werent able to soak up all the sun like we had hoped!! The ship is beautiful but hard to find your way around. Alot of activities during the day if you choose. Food was great but would have liked to seen more variations thru out the two weeks! Overall, a great way to go to Hawaii and see all the island....now we know what islands we want to go back too!

THIS WAS THE LONGEST AND 1ST NEW YEARS PRINCESS CRUISE I HAVE EVER TAKEN. THE NEW YEARS PARTY WAS 'OFF THE HOOK', THE SERVICE WAS BEYOND EXCELLENT. THE STAFF MAKES YOU FEEL LIKE YOU ARE THE ONLY PERSON ON THE ENTIRE SHIP. THE FOOD WAS GREAT, THE CABIN CLEAN AND THE PEOPLE FRIENDLY. THE ONLY DRAW BACK WAS THAT WE WERE ONLY IN HAWAII FOR FOUR DAYS AND THE TIME ON EACH ISLAND LESS THAN 10 HOURS WHICH MAKE FOR A VERY RUSHED DAY. 10 DAYS AT SEA IS AWESOME IF YOU LOVE TO GAMBLE, DRINK, SWIM AND MOST IMPORTANTLY...EAT.

It was a nice ship, although not as grand as other lines.

The ship is looking fantastic and the crew seems to have been polished as well. I wish I could say the same for the food

The ship was wonderful

The Sapphire was very well maintained. The entertainment superb.

Although a large ship, we never felt like we were in a big crowd and long lines. A very spacious ship with lots to do.

All staff was pleasant and helpful. Smooth transitions to tours. Excellent food of course. Wait staff was exceptional--there for your every need. Clean!

Ship was o.k, nothing great.

I was impressed by the level of professionalism by all staff.

I liked it. The best part of the trip was dinner in the International first seating...table 61 with Alex and Fernando as our servers...They made the night always end with fun. Always offered other things if we did not care for our choice of food. Great guys.

First time on Princess cruise line, 8th time cruising total. GREAT service, everyone was friendly, room with extended balcony was awesome. First time I ever did my own laundry and it was so EASY! We were surprised at the amount of negativity the travelers voiced, not used to an older crowd/

Refit of the public spaces was done very well.