Food and service
Sapphire Princess Cruise Review to U.S. - Pacific, Northwest
Sail Date: April 13, 2013
Cabin Type: Oceanview
Traveled As: Singles/Friends
Reviewed: 4 years ago
Review SummaryWe had a very bad experience the last night of the cruise in the Santa Fe dining room. We has a reservation for 14 people and we were put at 2 tables for 8 and 6, which would have been acceptable. However, the tables were nowhere near each other. We were separated by 3 tables so we were not close. When we questioned the arrangements, the head waiter told us there was nothing they could do. We should have been informed when the reservation was made that they could not seat us even close to each other. When our food arrived, it was only warm and not prepared as requested.
We had wonderful service from the head waiter in the Pacific Moon dining room. HIs name is Karoly Kovacs. He was exceptionally efficient. However, the food was not hot when served there either. I was very disappointed in the food portion of the cruise. Several times we had to return the food to the kitchen to either be properly prepared or heated at both restaurants.
I have cuised with Princess previously and was very pleased with the entire experience, but since you are now affiliated with Carnival Cruise Lines, everything has deteriorated.
Our cabin steward is exceptional. We were in E312 and our steward was Franco. He was also very efficient, professional but friendly and did everything within his power to make our cruise enjoyable.
I doubt that I will cruise with Princess again. There are many lines out there that are considerably better. You need to go back to being Princess instead of Carnival-Princess.