Sapphire Princess Cruise Review to U.S. - Pacific, Northwest

Purser

Experience
4-6 cruises

Review
1

Helpful Votes
5

3 out of 5

Food and service

Sail Date: April 13, 2013

Reviewed: 3 years ago

Traveled As: Singles/Friends

Room Type: Oceanview

We had a very bad experience the last night of the cruise in the Santa Fe dining room. We has a reservation for 14 people and we were put at 2 tables for 8 and 6, which would have been acceptable. However, the tables were nowhere near each other. We were separated by 3 tables so we were not close. When we questioned the arrangements, the head waiter told us there was nothing they could do. We should have been informed when the reservation was made that they could not seat us even close to each other. When our food arrived, it was only warm and not prepared as requested.

We had wonderful service from the head waiter in the Pacific Moon dining room. HIs name is Karoly Kovacs. He was exceptionally efficient. However, the food was not hot when served there either. I was very disappointed in the food portion of the cruise. Several times we had to return the food to the kitchen to either be properly prepared or heated at both restaurants.

I have cuised with Princess previously and was very pleased with the entire experience, but since you are now affiliated with Carnival Cruise Lines, everything has deteriorated.

Our cabin steward is exceptional. We were in E312 and our steward was Franco. He was also very efficient, professional but friendly and did everything within his power to make our cruise enjoyable.

I doubt that I will cruise with Princess again. There are many lines out there that are considerably better. You need to go back to being Princess instead of Carnival-Princess.
Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Entertainment
Children's Programs
Onboard Activities
Destinations and Excursions


Was this review helpful? 5

Be the first to comment


Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Anonymous



*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top