Service disappointing

Sapphire Princess Cruise Review to U.S. - Pacific, Northwest


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 6

Overall Rating:

3.0 out of 5
Verified Review
7 Night California Coastal (Los Angeles Roundtrip)
Sail Date: April 06, 2013
Ship: Sapphire Princess
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 4 years ago
The ship itself was quite nice having been recently refurbished. Nice room and bath with a large balcony.

However, we were very disappointed (as were the friends we traveled with) in the service provided, particularly in the dining rooms. The staff seemed indifferent and tired. The service was definitely not up to the standards seen on other ships. It has been some years since we cruised, and perhaps the fairly new "automatic tipping" program has something to do with it. Everyone gets tipped no matter what kind of service they give.

The shows (Princess dancers and singers) were pretty boring and amateurish. They had some comedians that were pretty funny, however.

We have sailed on the Sun Princess years ago to the Panama Canal and remember it to be a very good experience. Perhaps service levels have dropped on all ships, I don't know.

With all the other cruise lines out there (particularly Windstar and Royal Caribbean), I don't think we will sail with Princess any time soon.

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

Poor food service and production shows

1 out of 5
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