ROUGH BEGINNINGS

Item: Ruby Princess
Rating: 3.5
Author: spb26105

Ruby Princess Cruise Review to Hawaii

spb26105

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 25

Overall rating:

3.5 out of 5

Verified Review

15 Night Hawaiian Islands (San Francisco Roundtrip)

Sail date: October 23, 2022

Ship: Ruby Princess

Cabin type: Balcony

Cabin number: C301

Traveled as: Singles/Friends

Reviewed: 1 year ago

Review summary

EMBARKTATION WAS AWFUL!!! PRINCESS DROPPED THE BALL BY NOT NOTIFYING PASSENGERS OF THE PORT CHANGE. PRINCESS STAFF WAS NOT HELPFUL AND DID NOT ACCOMADATE US AS HANDICAPPED ALTHOUGH OUR PROFILE INDICATED WE NEEDED 2 WHEELCHAIR TRANSPORTS. THE PORT AUTHORITY WAS SIMPLY HORRENDOUS AND ONLY PROVIDED 6 PORTERS. ONE PRINCESS STAFFER TOLD US WE HAD TO TRANSPORT OUR OWN BAGS (4) AND PUSH OUR AMBULATORY AND WALK WITH CANES. I ALSO OVERED SEVERAL HUNDRED DOLLARS OF PRODUCT FROM THE SPA AND HAVE NOT RECEIVED IT-ALTHOUGH PRINCESS HAS CHARGED ME FOR THE PRODUCTS. DON’T THINK I WILL EVER TRAVEL PRINCESS AGAIN UNLESS SOMETHING CHANGES. I WANT MY MONEY REFUNDED FOR THE SPA PRODUCTS I ORDEERED AND HAVE NOT RECEIVED!!!

Embarkation

1 out of 5

NIGHTMARE!!! WHAT A CLUSTER!! NO PROVISIONS FOR HANDICAP, ONLY 6 PORTERS FOR 3000 PASSENGERS! NO HELP FROM PRINCESS STAFF!

Ship experiences

Food and Dining

2 out of 5

LIKE A CATTLE CALL. RUSHED THROUGH MEALS. CROWDED FOR HANDICAP PEOPLE. FOOD WAS UNDERCOOKED.

Onboard Activities

4 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

JOAO BAPTISTA CARDOSO WAS SUPER AS OUR ROOM STEWARD! GUEST SERVICES OFFICER-DERRY DERIAN WENT ABOVE AND BEYOND TO HELP US WITH ANY ISSUES! KUDOS TO THEM BOTH!!!!

Ship Quality

5 out of 5

LAYOUT WAS CHALLENGING WITH HAVING THE PIAZZA IN THE CENTER. THE LOCATION OF THE PIAZZA CAUSED ONE TO USE THE ELEVATOR TO TRANSFER MANY TIMES.

Cabin / Stateroom

5 out of 5

VERY COMFORTABLE - THE BALCONY TRANSITION NEEDS TO BE FIXED. IT IS HARD FOR A HANDICAP PERSON TO HAVE TO CONSTANTLY BEND OVER AND LIFT THE TRANSITION PLATE IN ORDER TO CLOS3EE THE DOOR.

Ship tip

GET TO KNOW YOUR ROOM STEWARD.

Thumbs up

Ports of call

San Francisco, California

1 out of 5

AWFUL. WE WERE NOT NOTIFIED OF THE PORT CHANGE ALTHOUGH PPRINCESS KNEW OF THE CHANGE OVER 1 WEEK PRIOR TO DEPARTURE. NEVER WILL SAIL. OUT OF SF AGAIN!!!

Thumbs Up 0

Honolulu, Oahu

5 out of 5

MANY ATTRACTIONS !!

Thumbs Up 0

Hilo, Hawaii

1 out of 5

NOT ENOUGH TO DO FOR HANDICAP PEOPLE

Thumbs Up 0

Ensenada, Mexico Did not visit port

WAS CONCERNED ABOUT THE COUNTRY AND NO ESCORT FOR PEOPLE !

Thumbs Up 0