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Rudest Crew With The Poorest Service

Ruby Princess Cruise Review to Coastal - West Coast

Cruises: 7+ cruises
Review: 1
Helpful Votes: 29

Overall rating:

2.1 out of 5
Ruby Princess

5 Night Cabo San Lucas Getaway (Los Angeles Roundtrip)

Sail date: February 26, 2018

Ship: Ruby Princess

Cabin type: Balcony

Cabin number: R325

Traveled as: Singles/Friends

Reviewed: 6 years ago

Review summary

This cruise I will remember as, “The Cruise From Hell.” I will never, ever consider Princess Cruises for future cruises. I am getting ready to book an Alaskan cruise.

Embarkation

2 out of 5
It was a standard embarkation with the rudest people checking you in on the ship.

Ship experiences

Food and Dining

1 out of 5
All of them were poor. Place settings weren’t on clean tables. It was hard to get wait staff to get place settings, condiments, drinks, etc. There were wait staff preparing trays for room service with coffee, tea, etc. and we had to wait for them to clear out. In the meantime, our food was getting cold. One night, a waiter was walking around asking if we wished to “sample” a liquer and receive a complementary shot glass; Irish cream. After we tasted it, which we weren’t too impressed, he then asked for our ship cards to pay for the samples, which we thought were complementary. We paid, and told the other wait staff trying to con us later, to keep on walking.

Mermaid's Tail

1 out of 5

There was only one bartender working, and he was filling orders from waiters. In the meantime, we had to wait at the bar for him to finish. We both bought the $40 soft drink packages. During the entire cruise, we each drank about 4 soft drinks. This was due to the difficulty in getting drinks.

Mermaid's Tail

1 out of 5

There was only one bartender working, and he was filling orders from waiters. In the meantime, we had to wait at the bar for him to finish. We both bought the $40 soft drink packages. During the entire cruise, we each drank about 4 soft drinks. This was due to the difficulty in getting drinks.

Mermaid's Tail

1 out of 5

There was only one bartender working, and he was filling orders from waiters. In the meantime, we had to wait at the bar for him to finish. We both bought the $40 soft drink packages. During the entire cruise, we each drank about 4 soft drinks. This was due to the difficulty in getting drinks.

Mermaid's Tail

1 out of 5

There was only one bartender working, and he was filling orders from waiters. In the meantime, we had to wait at the bar for him to finish. We both bought the $40 soft drink packages. During the entire cruise, we each drank about 4 soft drinks. This was due to the difficulty in getting drinks.

Mermaid's Tail

1 out of 5

There was only one bartender working, and he was filling orders from waiters. In the meantime, we had to wait at the bar for him to finish. We both bought the $40 soft drink packages. During the entire cruise, we each drank about 4 soft drinks. This was due to the difficulty in getting drinks.

Mermaid's Tail

1 out of 5

There was only one bartender working, and he was filling orders from waiters. In the meantime, we had to wait at the bar for him to finish. We both bought the $40 soft drink packages. During the entire cruise, we each drank about 4 soft drinks. This was due to the difficulty in getting drinks.

Mermaid's Tail

1 out of 5

There was only one bartender working, and he was filling orders from waiters. In the meantime, we had to wait at the bar for him to finish. We both bought the $40 soft drink packages. During the entire cruise, we each drank about 4 soft drinks. This was due to the difficulty in getting drinks.

Mermaid's Tail

1 out of 5

There was only one bartender working, and he was filling orders from waiters. In the meantime, we had to wait at the bar for him to finish. We both bought the $40 soft drink packages. During the entire cruise, we each drank about 4 soft drinks. This was due to the difficulty in getting drinks.

Mermaid's Tail

1 out of 5

There was only one bartender working, and he was filling orders from waiters. In the meantime, we had to wait at the bar for him to finish. We both bought the $40 soft drink packages. During the entire cruise, we each drank about 4 soft drinks. This was due to the difficulty in getting drinks.

Mermaid's Tail

1 out of 5

There was only one bartender working, and he was filling orders from waiters. In the meantime, we had to wait at the bar for him to finish. We both bought the $40 soft drink packages. During the entire cruise, we each drank about 4 soft drinks. This was due to the difficulty in getting drinks.

Mermaid's Tail

1 out of 5

There was only one bartender working, and he was filling orders from waiters. In the meantime, we had to wait at the bar for him to finish. We both bought the $40 soft drink packages. During the entire cruise, we each drank about 4 soft drinks. This was due to the difficulty in getting drinks.

Botticelli Dining Room

1 out of 5

We ordered a bottle of wine to drink with our meal, which we paid for first. It didn’t arrive until AFTER we were done eating. The food wasn’t hot. The Head Waiter was very rude, not to mention totally disrespectful of his supervised staff.

Mermaid's Tail

1 out of 5

There was only one bartender working, and he was filling orders from waiters. In the meantime, we had to wait at the bar for him to finish. We both bought the $40 soft drink packages. During the entire cruise, we each drank about 4 soft drinks. This was due to the difficulty in getting drinks.

Mermaid's Tail

1 out of 5

There was only one bartender working, and he was filling orders from waiters. In the meantime, we had to wait at the bar for him to finish. We both bought the $40 soft drink packages. During the entire cruise, we each drank about 4 soft drinks. This was due to the difficulty in getting drinks.

Mermaid's Tail

1 out of 5

There was only one bartender working, and he was filling orders from waiters. In the meantime, we had to wait at the bar for him to finish. We both bought the $40 soft drink packages. During the entire cruise, we each drank about 4 soft drinks. This was due to the difficulty in getting drinks.

Onboard Activities

1 out of 5

Entertainment

2 out of 5

Service and Staff

1 out of 5
As I have said before, the staff were rude. It took hours for our room to get cleaned.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
The cabin was nothing to brag about. Not as nice as those I’ve stayed in on Carnival or Norwegian. This was my first, and only time cruising on Princess. All Inclusive resorts are the way to go when visiting Mexico.

Ship tip

Don’t waste your money.

Thumbs up

Ports of call

Cabo San Lucas, Mexico

4 out of 5
I always enjoy Cabo San Lucas. The embarkation in the tenders was a nightmare though. The tenders were OK. The method of getting on board was a huge joke. The staff called it “Tender Bingo.” What a waste of time.
Thumbs Up

Disembarkation

1 out of 5
Same rude staff going off the ship, as going on.
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8 Comments

buckgood    6 years ago

Everyone just seems Rude to you, do Maybe think it’s You! Glad we Won’t see you on Princess, maybe stay with carnival!
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bulldwgs    6 years ago

I’m sorry you had all these issues. I am happy to report we had a spectacular time on the Ruby Princess. All the wait staff was extremely pleasant and professional.
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pden    6 years ago

Think some people maybe should not cruise
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lrabe    6 years ago

Our wait staff on the Ruby were fabulous and they were very clear about the liquor samples and the charges for the glasses. We never had to wait for staff to clear our tables in the MDR, and our wait in the buffet was incredibly fast. My experience was the same for our trip on the Grand to Alaska. The staff at the pier are not Princess employees but they certainly aren’t as friendly as San Francisco’s port staff. Good luck with any future cruises you may take.
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IkeDeb    6 years ago

I am sorry for the experience you had. I would not like being trick into paying for what I was told was a sample. I hope you let Princess know these things. I can honestly say that I never experienced anything like this . We have only cruised on Carnival. Good luck if you decide to cruise again. 🤔
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KrystalHart10    6 years ago

What happened to that discouraged you from ever cruising with Princess again
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onlysail    6 years ago

I think your name says it all
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DerekMire    6 years ago

What was wrong
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