Poor customer service. Staff looked tired and overworked.

Ruby Princess Cruise Review to Coastal - West Coast

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 7

Overall rating:

2 out of 5
Verified Review
Ruby Princess

4 Night West Coast Getaway With Santa Barbara (Los Angeles Roundtrip)

Sail date: October 04, 2016

Ship: Ruby Princess

Cabin type: Balcony

Cabin number: A746

Traveled as: Couple

Reviewed: 8 years ago

Review summary

We enjoyed the balcony and great weather. We used the assigned table at the Botticcelli Restoran only the first day. The beverage server was pleasant, the waiter had a look like if our questions bother him. A third server kept talking vulgar Spanish words, so uncomfortable that I called his attention, it was impossible to have a pleasant evening with someone cursing every two words. Under the bed we found a bag full of dirty clothes and the drawers had papers dated as far as 2014. There is lack of management, complete disengament from staff with passengers. Looks like everything were done because it must be done but with no pleasure of doing it. Sad the tips are pre-paid 90% interacting with us didn't deserve it. First and last Princess cruise for us. Thank God this wasn't our first cruise if not we will never try again. Thanks for the opportunity to share our experience. 

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Some old dirt clothes under bed. Drawers full of old papers.

Ship tip

Great job by drink server at table 39 Botticcelli.

Ports of call

San Pedro (Los Angeles), California

3 out of 5

Santa Barbara, California

5 out of 5

Ensenada, Mexico

1 out of 5
Was this review helpful? 7

4 Comments

Gwbigdog    2 years ago

cruisegal63    8 years ago

I agree, you should have gone to passenger services and complained. They can't fix a problem they don't know about and they would have wanted to know about your issues.

TeamDavonavo    8 years ago

You should have reported him to the manager on the spot. If problems aren't identified, corrections can't be made.

cdirvine    8 years ago

Wow!! So sorry you had such a bad experience. I would definitely send an email to their customer relations department.

Other reviews of this sailing