Poor customer service. Staff looked tired and overworked.

Ruby Princess Cruise Review to Coastal - West Coast

Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

2 out of 5
Verified Review
4 Night West Coast Getaway With Santa Barbara (Los Angeles Roundtrip)
Sail Date: October 04, 2016
Ship: Ruby Princess
Cabin Type: Balcony
Cabin Number: A746
Traveled As: Couple
Reviewed: 1 year ago

We enjoyed the balcony and great weather. We used the assigned table at the Botticcelli Restoran only the first day. The beverage server was pleasant, the waiter had a look like if our questions bother him. A third server kept talking vulgar Spanish words, so uncomfortable that I called his attention, it was impossible to have a pleasant evening with someone cursing every two words. Under the bed we found a bag full of dirty clothes and the drawers had papers dated as far as 2014. There is lack of management, complete disengament from staff with passengers. Looks like everything were done because it must be done but with no pleasure of doing it. Sad the tips are pre-paid 90% interacting with us didn't deserve it. First and last Princess cruise for us. Thank God this wasn't our first cruise if not we will never try again. Thanks for the opportunity to share our experience. 

Food and Dining

1 out of 5

Onboard Activities

1 out of 5


3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Some old dirt clothes under bed. Drawers full of old papers.

Ship Tip

Great job by drink server at table 39 Botticcelli.

1 out of 5
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