Wanted Love Boat got the Poo Boat

Ruby Princess Cruise Review to Mexico

Experience: 7+ cruises
Review: 1
Helpful Votes: 11

Overall Rating:

1 out of 5
7 Night Mexican Riviera (Los Angeles Roundtrip)
Sail Date: October 18, 2015
Ship: Ruby Princess
Cabin Type: Suite
Traveled As: Couple
Reviewed: 2 years ago

We were in cabin D625. We have many problems that I need to share.

First, upon arrival we discovered a used tooth brush on the shelf in the bathroom. Now in and of itself not a big deal. But let us look deeper. Because if someone cleaned the bathroom and wiped it down (disinfected it) the tooth brush (that was on a tissue) would have been found. With all the hand sanitizer around and previous bouts of disease one would think that is a situation. But again I report it and it goes nowhere. A clear health problem yet no one seems to care.

Second, our toilet has not worked properly since boarding. We flush and the wait for up to 3 hours before the toilet actually flushes. And then not completely. Urine may be taken away but
the paper stays. A second or third flush is needed. As for solid waste, well we have had to sail with that sloshing around in the bowl with urine for hours as well. We have reported each instance many times and have been apologized to often. Many times with a promise of a plumber being contacted personally by the front desk. Again sailing with excrement and urine is not my idea of a fun cruise. Sloshing and spilling on the floor as the bowl fills up. Again cannot be a healthy situation. I have video of the non flushing if you wish. Again I have asked to speak with ship management and we have been ignored or whatever, but nobody cares. If an outbreak occurred I know where to start looking.

Third, the crew that is sent to investigate. Well mostly have been kind or trying to be (Ferdinand is nice) except for Corinna at the front desk. I believe that is how you spell her name. She came to the cabin and stood at our door in the most condescending manner. Like I was annoying her in explaining that my toilet is not flushing for days and it is spilling onto the floor. When my wife said all we want is to be made a priority as the situation is a health issue that has been going on for days, Corinna told us that we are not a priority. Nice customer service. I reiterated that I would like to speak to the hotel manager and she said she would bring it up at the morning meeting. I guess we are not a priority for we have yet to hear from anyone. We told Corinna to leave before it got really heated. We discussed the situation in the hallway as other passengers passed by. The looks from them really told a story.

Next, one night we found blood on our comforter that was not there when we left for our dinner but was when we returned. Again I have pictures. It was gone when we returned from breakfast. Talk about health code violations. Again I would love to be able to speak with management onboard but alas we are not priority. Blood, urine, bowel movements sloshing around on the floor, not a priority.

Food and Dining

1 out of 5
Not tasty. I usually gain about 8 lbs per cruise. I gained 1 and that was from the airplane food which was much better

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Ship Tip

The only hot item on the in room breakfast is a rubbery egg English muffin

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