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Royal Princess Cruise Review to Caribbean - Western

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 5

Overall rating:

3.9 out of 5
Royal Princess

7 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: December 08, 2018

Ship: Royal Princess

Cabin type: Balcony

Cabin number: C133

Traveled as: Singles/Friends

Reviewed: 2 years ago

Review summary

I signed up 3:30 PM Friday 12/14/18 Posture&Pain Seminar, waited 30min.,person never showed up and staff said the person in charge is running late, and he will give me a call to set up 1:1session instead. Never called me nor left a message. Also, staff does not know that 4:00pm Spa Show Case & Raffle, and send me to hair Consultation instead... that gave me another bad experiance with the person doing hair consult. I learned that this is why NO ONE came to the 3:30 PM and 4:00 PM activities with Lotus Spa, I was the ONLY ONE waiting at that place. I really regreted that day before I deposited $100.00 for the next cruise.

Embarkation

4 out of 5
Good

Ship experiences

Food and Dining

5 out of 5
The best experience I ever had.

Onboard Activities

3 out of 5
Zumba, line dance, yes or no game show, almost every night theatre shows, walking on the track

Lotus Spa

1 out of 5

Bad experiance with Spa Seminar:"Posture and Pain" 3:30 PM Friday and 4:00 PMScheduled Activity3:30 PM seminar: Person Never showed up andNever called my cabin phone# and left a message to set up 1:1 session that Lotus Spa Staff told me so.Staff do not know that 4:00PM scheduled Spa show Case & Raffle, she denied nothing scheduled like that at 4pm.If someone calls me on the phone I can explain better.I filed the complaint to the front desk, and they don't take it seriously and let me talk to the manager of the Lotus Spa( Margarita?), she offered me to use the pool. I did not feel like to go to the Lotus Spa Area, I did not go.

Entertainment

5 out of 5
They are the top class!!!

Children's Programs

No kids

Service and Staff

4 out of 5
Waiters, room stewards - super, no complaints Lotus Spa staffs - terrible, rude, they are not oriented with the activities that are scheduled , they don't give good customer service if you don't buy their service. It is too long to write a comment on this.

Ship Quality

4 out of 5
Was clean.

Cabin / Stateroom

4 out of 5
Clean

Ship tip

Don't sign up any free activities with Lotus Spa.

Ports of call

Ft. Lauderdale (Port Everglades), Florida

4 out of 5

George Town, Grand Cayman

3 out of 5
Submarine ride Turtle Farm

Coxen Hole, Roatan, Bay Islands, Honduras

4 out of 5
Chair lift was good.

Belize City, Belize

3 out of 5
Mayan Ruins Too long to get to the place.

Cozumel, Mexico

3 out of 5
Was good and safer than expected.

Disembarkation

5 out of 5
Was excellent, I like the service of check in luggage handled by the cruise ship night before
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