Royal Princess Balcony Stateroom BC

Separate beds are too small :( AC either not cooling or freezing cold

Clean room with good use of space. Accommodated two adults and two children better than anticipated.

We would give it 5 PLUS stars. The cabin was perfect. The bed was so comfortable. We also loved its location -- on the same floor as the Horizon Court.

The room was clean and maintained everything operated as it should. I was told our cabin was upgraded but I am not sure what the upgrade consisted of other than location? Our only complaint would be not enough space for bags or area to lay out/ store clothing.

FIRST PROBLEM THEY CHANGED MY ROOM AND DID NOT CONTACT US AND PUT US ON THE 9TH FLOOR FROM OUR 15TH FLOOR ROOM. OUR FIRST DAY THE MINUTE WE GOT OUR ROOM INFORMATION WAS A MESS. IT WAS A FIGHT. THEY TOLD ME I WAS NOT GUARENTEED THE ROOM. I WAS CRYING, MY HUSBAND WAS VERY UPSET. I TOLD THEM I WOULD HAVE NOT TAKEN THE CRUISE BEING ON THE 9TH FLOOR. WE WERE TOLD THEY COULD NOT CHANGE THE ROOM. I SHOWED THEM THE PAPERS AND THEY SAID NO THAT WAS NOT MY ROOM EVEN THOUGH I BOOKED IT IN FEBRUARY AND SHOWED THEM ALL THE PAPERS FROM . GOT A CALL SATURDAY THAT THEY HAD A ROOM FOR US SO WE HAD TO FUSS AND MOVE OUR ROOM BACK TO THE 15TH FLOOR BUT STILL NOT OUR ROOM WE PICKED. AND THE UPSET HAD ALREADY RUINED THE TRIP. I HAVE ALWAYS BOOKED MY CRUISES WITH AND WENT ON NORWEGIAN CRUISES AND NEVER EVER EVER HAD THIS PROBLEM. WE HAD TO DEMAND TO SEE MANAGEMENT AND THEY SENT ONLY BRANDON AND I THINK HER NAME WAS DAFFNEY. THEY ALL HAD A SCRIPT ON WHAT TO SAY EXACTLY THE SAME. THEY SAID THEY COULD NOT GIVE ME MY ROOM AND THEY WOULD PUT US ON A LIST. THEY MADE US FEEL LIKE WE WERE STUPID AND HAD NO RIGHT TO BE UPSET THAT THEY SCREWED UP BY CHANGING OUR ROOM AND DID NOT KNOW WHY IT HAPPENED. THE GUY WHO WAS THE INITIAL GUY AT THE GUEST SERVICES DESK WAS NASTY AND MADE ME FEEL IT WAS MY FAULT. KEPT TELLING ME TO CALL AND THE OTHER TWO SAID THE SAME THING. I TRIED BUT NO ONE ANSWERED ON . ALSO I TOLD THEM IT DOESN'T MATTER BECAUSE YOU ARE TELLING ME THAT YOU CAN'T GIVE ME MY ROOM. I HAVE BEEN TRAVELING FOR OVER 30 YEARS AND NEVER HAD MY VACATION START OUT THIS WAY. WE EVEN ASKED THEM TO GIVE US A REFUND. WE WANTED TO GO HOME AND WOULD HAVE STAYED IN FLORIDA FOR THE WEEK. THEY SAID THEY DON'T GIVE REFUNDS ON THE SHIP. BUT THEY DID SAY WE COULD LEAVE. I TOLD THEM SURE AND YOU GUYS KEEP MY MONEY. I CAN'T USE THE WORDS HOW HORRIBLE EXPERIENCE IT WAS. ALSO WHEN WE GOT TO THE ROOM THAT THEY PUT US IN ON THE 9TH FLOOR AS SOON AS WE WALKED IN IT SMELLED OF MOLD. SO WE CALLED IMMEDIATELY. HE SAID HE WILL TAKE CARE OF IT. WE WENT OUT TO GET SOMETHING TO EAT CAME BACK AND WAS TOLD THE MOLD WAS FROM A SHOWER CURTAIN AND HE CHANGED IT. THE ROOM DIDN'T HAVE ANY GLASSES TO USE OR CUPS. WE HAD TO CALL FOR THAT. DID NOT GET THOSE UNTIL LATER. WE TOTALLY UPSET AND WIPED OUT FROM ALL THE UPSET ABOUT THE ROOM. THE SOFAS IN BOTH ROOMS LOOK LIKE A FRAT HOUSE SOFAT THAT A LOT OF PEOPLE SAT ON, DIRTY.