Superb cruise with wonderful staff, but Medallion app needs work!

Item: Regal Princess
Rating: 4.9
Author: montylee

Regal Princess Cruise Review to Caribbean - Eastern

montylee

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 3

Helpful Votes: 150

Overall rating:

4.9 out of 5

Verified Review

5 Night Caribbean Getaway With Grand Turk (Ft. Lauderdale Roundtrip)

Sail date: March 07, 2022

Ship: Regal Princess

Cabin type: Suite

Cabin number: R409

Traveled as: Couple

Reviewed: 2 years ago

Review summary

The cruise was excellent and so relaxing (including the ports). The Medallion app needs a lot of work. The first day it didn't really work for most. The IT experts on the ship said it was because of all the demand and to wait until tomorrow. They know how many are going to be on board to the service should be set up accordingly. The TV app would constantly freeze and require the TV be cycled on/off. The map on the iPhone would also freeze, give a blank screen, or give complete server error messages. Staff had trouble reading medallions because the service was down or not working properly.

Embarkation

5 out of 5

Green lane was quick and easy.

Ship experiences

Food and Dining

5 out of 5

All excellent. Main dining room service was a little slow, probably as they are training and just getting back into the flow of things. Buffets were excellent. They tended to close down earlier than advertised, which was a little disappointing if you wanted to eat a late night snack.

Onboard Activities

4 out of 5

Relaxing pool was great. Typical seat reservers galore, which is disappointing.

Entertainment

5 out of 5

Superb entertainment. Comedian brought capacity crowds every time. Bravo production was outstanding.

Children's Programs

I'm an adult

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Excellent.

Ship tip

Older ship but perfect for a relaxing cruise.

Thumbs up

Ports of call

Ft. Lauderdale (Port Everglades), Florida

5 out of 5

Amber Cove (Puerto Plata), Dominican Republic

5 out of 5

Grand Turk Island

5 out of 5

Disembarkation

4 out of 5

A little disorganized only because of a late arrival into port.

4 Comments

RetiredRay 2 years ago

We enjoyed the Regal in December. Due to the app we have cut back on future Princess cruises and mostly sailing on other lines for the next two years, and we are Elite on Princess 😞.

Thumbs Up 1

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Bonny99 2 years ago

Thank you for taking the time to write a review. Glad you enjoyed your cruise.

Thumbs Up 0

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Gwbigdog 2 years ago

Thanks for sharing your cruise.

Thumbs Up 0

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TB654321 2 years ago

Thank you!!

Thumbs Up 0

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Other reviews of this sailing

Beautiful!

It was a great cruise!

All good except problems with Medallion app