Disappointing

Item: Regal Princess
Rating: 2.6
Author: amhnyc

Regal Princess Cruise Review to Caribbean

amhnyc

Contributor Level: Purser

4 Days Till Next Cruise

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 35

Overall rating:

2.6 out of 5

14 Night Caribbean East/West Adventurer (Ft. Lauderdale Roundtrip)

Sail date: November 10, 2019

Ship: Regal Princess

Cabin type: Balcony

Traveled as: Couple

Reviewed: 4 years ago

Review summary

Poorly organized. Crew was not helpful. Trouble with WiFi and we spent an hour and a half at Internet Cafe waiting for assistance. Smallest lobster tails I’ve ever seen! Princess Cay lounge chairs were so close together it felt like you were sharing a bed with the person next to you. Saw a man leave the dining room in an undershirt, ratty shorts and rubber flip flops after eating while the hostess was telling a man in shorts at the door that there was a dress code and refused to seat him. St Thomas was dirty and shop workers were incredibly pushy. Very disappointed.

Embarkation

5 out of 5

Excellent. We arrived about noon and walked right on.

Ship experiences

Food and Dining

1 out of 5

Food was mediocre. Buffet was often cold Had lobster tail on two nights and both time they were tiny.

International Café

1 out of 5

Four desserts in display! We’d heard it was exceptional. When it was our turn the server just looked at us without saying anything. We asked for two cookies. She put the plate on the counter. She never said a word and what a face on her!

Alfredo's Pizzeria

2 out of 5

Pizza was soggy. Staff mumbled and made no eye contact.

Onboard Activities

3 out of 5

fitness center was clean and large enough. Pool was warm and never crowded.

Internet Cafe

1 out of 5

When we got to the Internet Cafe it was packed. A passenger had started a sign in sheet to try to sort out the chaos. We were 15 on the list and we still had 30 minutes before staff arrived. The line snaked out the door and down the hall. Two staff members arrived late. Very soft spoken, heavy accents and they had difficulty explaining things so that some of the passengers could understand. We had the same issue as five other people in line. It was an easy fix which could have been avoided with an instruction email when we paid for the WiFi prior to the cruise.

Entertainment

2 out of 5

Sing and dance show was mediocre. We didn’t go to the second one. Comedian was very funny and Beatle Maniacs was good. Both shows were very short, though.

Children's Programs

No children

Service and Staff

1 out of 5

Very poor service. We encountered waiters who mumbled and didn’t make eye contact. Staff that couldn’t answer our questions but made no effort to find out. Cafe staff behind the counter that just looked at us when it was our turn. Didn’t ask what we’d like, just waited till we ordered then handed us a plate without ever saying a word. Staff in buffet walking through the tables to take drink orders and clear tables never looked at passengers. They had to be flagged down. Ship was fine

Ship Quality

4 out of 5

Ship was fine and clean. Design was average. We were on a Disney Cruise last year and the ship was outstanding. This didn’t come close.

Cabin / Stateroom

4 out of 5

Room was very nice. Again, Disney bathroom set-up is better but this was fine.