All Cruise Port Stops Cancelled - Waste of Money Cruise.
Radiance of the Seas Cruise Review to Coastal - West Coast
4 Night Pacific Northwest (Los Angeles To Vancouver)
Sail date: April 22, 2024
Ship: Radiance of the Seas
Cabin type: Balcony
Cabin number: 9564
Traveled as: Couple
Reviewed: 7 months ago
Review summary
We just got off a 4 day cruise on Radiance of the Seas that sailed from Los Angeles on Monday, April 22nd to Vancouver. We were less than 24 hours into our cruise and we were told the ship had propulsion issues and all of our port stops were cancelled. We have been on 14 Royal Carribean cruises in less than 8 years. While the service was fantastic on the cruise we just took, we were extremely disappointed when we found out all port stops had been cancelled due to mechanical issues. We specifically booked this cruise as it stopped in places that we truly wanted to visit. Aside from the cruise cost, we spent a significant amount of money on flights, hotels, drink and dining packages and child care to go on a cruise that did not stop. We would have not spent this amount of money on a cruise that did not stop whatsoever. Too make matters worse, we quickly found out that this same propulsion issue occurred multiple times on the Radiance of the Seas, and, as a result, several sailings on her were cancelled last year. In addition, Radiance of the Seas has just gone through dry dock and we were told several repairs were made. Cleary this wasn't the case. All Royal Carribean offered passengers for their inconvenience was half of one cruise far back in the form of onboard credit. This did little or nothing for the majority of passengers to offset the cost of travel. We are beyond disappointed and are strongly debating cancelling a cruise we booked in January 2025 on Utopia of the Seas. We have spent tens of thousands of dollars with Royal Carribean and to not be offered a future cruise credit or discount is poor customer service. We found out that the next several sailings on Radiance have been cancelled due to these mechanical issues. Those passengers received a full refund and a credit towards another cruise. Passengers on our cruise/sailing should have been offered future cruise credit/discount. It's very disappointing.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Skip the ship and find another cruise. We have sailed Radiance three times and up until this last time it was great. It needs some updating.
Ports of call
San Pedro (Los Angeles), California
Vancouver (Canada Place), British Columbia
Disembarkation
5 Comments
bluebelbob 3 months ago