Pepper in the Salt shaker

Item: Radiance of the Seas
Rating: 3.4
Author: dgroediger

Radiance of the Seas Cruise Review to Coastal - West Coast

dgroediger

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 33

Overall rating:

3.4 out of 5

Verified Review

6 Night Pacific Coastal (Los Angeles To Vancouver)

Sail date: April 23, 2022

Ship: Radiance of the Seas

Cabin number: 8538

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

We paid full price for all of the ships venues to be operational and the fact that the buffet and many bars were closed which affected our cruise greatly made us feel we did not get what we paid for. The green untrained, unorganized crew were unable to help us as they did not know what was going on. We should get a refund for this cruise. We signed up and paid for a cruise visiting Santa Barbara, one of our favorite places and it did not happen. This will be our last cruise as my husband's health prohibits us from cruising and it was very disappointing. The information given from RCL stated that to fly from Vancouver to Seattle we need a negative covid test within 48 hours. The ship did not offer this service and the internet so poor we were forced to do it at the airport which was expensive and time consuming causing us to miss our flight. As it was this information from RCL was also false as the test was not required......

Embarkation

3 out of 5

ArriveCAN issues made for internet/wifi on cell phones necessary and a learning experience

Ship experiences

Food and Dining

1 out of 5

The Windjammer buffet and many bars were closed. My husband is disabled and tired in the PM, sitting for a 2.5 hour meal is unreasonable, we usually grab something and he goes to bed early. we were forced to go to the dining room where service was very poor. Raw prime rib that the waiter argued with us about and artificial BUTTER! We were very disappointed. Have cruised many times and this was the WORSE dining room experience.

Onboard Activities

4 out of 5

The first trivia we attended the staff person's lap top that she was using to do the Trivia battery died and the game canceled. This was how so much of the trip went with a totally green crew.

Entertainment

Did not attend

Children's Programs

We are in our 70's

Service and Staff

2 out of 5

Unorganized, uneducated, incorrect information, they argued with us regarding things we had been told that they said was wrong.

Ship Quality

2 out of 5

There was a piece of metal and screw loose in the main walkway in front of the Schooner Bar that stuck up and was dangerous. Corners etc. dirty looked like they had not been cleaned in years. Not what we expected.

Cabin / Stateroom

4 out of 5

Our Cabin and attendant were great

Ship tip

Don't do it until they maintain and clean it

Thumbs up

Ports of call

San Pedro (Los Angeles), California

5 out of 5

Catalina Island, California

5 out of 5

San Francisco, California

5 out of 5

Victoria, British Columbia

5 out of 5

Vancouver (Canada Place), British Columbia

5 out of 5

Disembarkation

2 out of 5

We were told to go to the conference center to get wheel chair assistance and be out of our stateroom by 8:30, there was no one there, the room full of chairs, the announcement then said to wait in your stateroom. Totally unorganized.

5 Comments

Other reviews of this sailing

Not quite ready for prime time.