DO NOT TAKE THIS, OR ANY NORWEGIAN CRUISE LINES, CRUISE--They only care about profit, not guests!

Pride of America Cruise Review to Hawaii

CruiseHawaii202

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 4

Overall rating:

2.5 out of 5

7 Night Hawaii (Honolulu Roundtrip)

Sail date: April 13, 2024

Ship: Pride of America

Traveled as: Couple

Reviewed: 3 months ago

Review summary

NCL ruined our cruise experience. The ship broke down due to their lack of proper maintenance and we were stuck in one port for several days with extremely limited updates or communication from the cruise staff. We entirely missed our stop in Kona, our two days in Kauai were reduced to one day, and sailing past the Na'Pali coast was totally eliminated from our itinerary. The entertainment lineup consisted of the same comedian for THREE nights and a magician for two nights. You would think NCL could at least line up unique entertainment for each evening. Guest Services on the ship was unwilling/unable to provide any assistance, the General Manager on the ship was unresponsive to our complaints, complaints submitted through the Guest Experience were responded to with canned responses and the Senior VP of Guest Services ignored our two email attempts. Shame on NCL!

Embarkation

3 out of 5

Quick and easy

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

This ship does not even come close in comparison to other cruise ships. It has lounges, dining areas, and one theater but not much else!

Entertainment

1 out of 5

The comedian was great but he was the main entertainment for THREE of the nights on the cruise. Even the best comedy show gets boring after 3 nights of it.

Service and Staff

1 out of 5

Waiters in dining rooms were polite and efficient. We didn't meet our room steward at any point during the entire cruise and he didn't do anything special for us (towel animals, anniversary acknowledgement, etc).

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Small but typical of a cruise cabin. Clean and adequate. We had to report a maintenance request THREE times before it was finally addressed.