Ship and staff were great. NCL.com and customer service were a nightmare.

Pride of America Cruise Review to Hawaii

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 59

Overall rating:

5 out of 5
Verified Review
Pride of America

7 Night Hawaii (Honolulu Roundtrip)

Sail date: March 02, 2019

Ship: Pride of America

Cabin type: Suite

Cabin number: 7592

Traveled as: Family (older children)

Reviewed: 5 years ago

Review summary

The ship and staff were amazing. The website is slow and unresponsive. They even filed a ticket about the problems I was having but never followed up with me. I am now dealing with the fact that I was charged for an excursion I didn't book. I brought it to their attention before the cruise and instead of refunding the money they charged me twice. It is a nightmare to the tune of $1678.15.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Beds were comfy and the room was always clean

Ship tip

You can get around without excursions

Ports of call

Honolulu, Oahu

5 out of 5

Kahului, Maui

5 out of 5

Hilo, Hawaii

5 out of 5

Kailua-Kona, Hawaii

5 out of 5

Nawiliwili, Kauai

5 out of 5

Cruise Napali Coast, Kauai

5 out of 5

Disembarkation

5 out of 5
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