Very Disappointed
Pride of America Cruise Review to Hawaii
7 Night Hawaii (Honolulu Roundtrip)
Sail date: March 31, 2018
Ship: Pride of America
Cabin type: Suite
Cabin number: 11000
Traveled as: Family (young children)
Reviewed: 6 years ago
Review summary
Our cabin was suppose to have 2 bedrooms and 2 baths, but, instead had 1 bedroom and 1 bath. This was a huge setback and really hard to get past. The trip was in celebration of my mother's 80th birthday and we were traveling as 3 adults and 1 child. Ever effort had been made to confirm the layout of the cabin with both our BJ agent and NCL agent. We have taken a cruise with NCL every year since 2013 and the accommodations have always been 2 bedrooms and 2 baths. NCL's response to its mistake was to disappointing, as well. NCL basically said, hope that there were things that you enjoyed about the trip and next time check with our agent....which we did, so we know that doesn't guarantee anything. We will not longer be cruising with NCL.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
We were assured a cabin with 2 bedrooms and 2 baths, having called both our BJ's agent and an agent at NCL. Instead the cabin was a 1 bedroom 1 bath. In reading the customer reviews, this is not uncommon. What made matters even worse was the response we received from NCL - in essence saying "how there were other things on board that you enjoyed and next time call our agent". There will not be a next time.