Some Good, Some bad
Pride of America Cruise Review to Hawaii
7 Night Hawaii (Honolulu Roundtrip)
Sail date: February 11, 2017
Ship: Pride of America
Cabin type: Balcony
Cabin number: 10108
Traveled as: Couple
Reviewed: 7 years ago
Review summary
The favorite part of the cruise was to be able to see several islands without having to fly to each one separately. We did not get to Kona as it is necessary to tender in and the ship docks far from shore and the tenders are small and could not handle the choppy water. However, better safe than sorry. Norwegian needs to learn to be much more customer friendly. We missed our connection in LAX, therefore not able to use the hotel in Honolulu the first night which was part of the promotion on our package. I spoke to Guest Relations on the ship regarding not being able to use the hotel since that was one of the promotional options and requested to us the gratuities as the promotion since that was one of the options when booking out trip. After several days of waiting for a response from Corporate we were advised that gratuities would not be honored in place of the lost hotel night. I do not understand the difference between the hotel and gratuities since both had been offered as promotions as part of our cruise package. Instead they gave us a dinner in one of the specialty restaurants. No comparison from a cost perspective. .
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Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Honolulu, Oahu Did not visit port
Kailua-Kona, Hawaii Did not visit port