Some Good, Some bad

Pride of America Cruise Review to Hawaii

Cruises: 7+ cruises
Review: 1
Helpful Votes: 20

Overall rating:

3 out of 5
Verified Review
Pride of America

7 Night Hawaii (Honolulu Roundtrip)

Sail date: February 11, 2017

Ship: Pride of America

Cabin type: Balcony

Cabin number: 10108

Traveled as: Couple

Reviewed: 3 years ago

Review summary

The favorite part of the cruise was to be able to see several islands without having to fly to each one separately.  We did not get to Kona as it is necessary to tender in and the ship docks far from shore and the tenders are small and could not handle the choppy water.  However, better safe than sorry.  Norwegian needs to learn to be much more customer friendly. We missed our connection in LAX, therefore not able to use the hotel in Honolulu the first night which was part of the promotion on our package.  I spoke to Guest Relations on the ship regarding not being able to use the hotel since that was one of the promotional options and requested to us the gratuities as the promotion since that was one of the options when booking out trip.  After several days of waiting for a response from Corporate we were advised that gratuities would not be honored in place of the lost hotel night.  I do not understand the difference between the hotel and gratuities since both had been offered as promotions as part of our cruise package.  Instead they gave us a dinner in one of the specialty restaurants.  No comparison from a cost perspective. . 
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Ship experiences

Food and Dining

3 out of 5
Difficult to get reservations at requested time in complimentary restaurants

Onboard Activities

3 out of 5

Entertainment

5 out of 5
Entertainment times did not coincide with times available for dining

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Cabin was very clean and our attendant Celio was always very helpful. We gave him an extra tip

Ports of call

Honolulu, Oahu Did not visit port

Pearl Harbor was great. Didn't have time to see anything else

Kahului, Maui

5 out of 5

Hilo, Hawaii

5 out of 5
Loved the "doors off" helicopter ride

Kailua-Kona, Hawaii Did not visit port

Ship skipped this island therefore do not have any comment

Nawiliwili, Kauai

5 out of 5
The Luau at Kilohana Plantation is a must. Expensive but well worth the money
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