Could Use LOTS of Improvement on Service!

Pride of America Cruise Review to Hawaii

Cruises: 7+ cruises
Review: 1
Helpful Votes: 21

Overall rating:

3 out of 5
Verified Review
Pride of America

7 Night Hawaii (Honolulu Roundtrip)

Sail date: November 14, 2015

Ship: Pride of America

Cabin type: Oceanview

Cabin number: 4016

Traveled as: Couple

Reviewed: 5 years ago

Review summary

We are frequent cruisers of NCL, however, this was the first American based cruise we have been on. While there were a handful of people that we encountered that provided excellent service, sadly the majority was not. We were at a shared table of 6 for breakfast and not a one of us got what we asked for. The waiters seemed cordial at least and "going through the motions" at most. The food although some tasted good was not served in the right temperature. Overall, the service and food were lacking and the entertainment was good.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Our cabin steward, Gray, was very nice and attentive to our requests.

Ship tip

Don't go in November, rainy and the water's cold except at Kona.

Ports of call

Honolulu, Oahu

3 out of 5

Kahului, Maui

3 out of 5

Hilo, Hawaii

1 out of 5

Kailua-Kona, Hawaii

5 out of 5

Nawiliwili, Kauai

1 out of 5

Traveler Photos

Black Sand Hana View Diamond Head Warm Water Kona Cloudy Rainy Day Cabin
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