Could Use LOTS of Improvement on Service!

Pride of America Cruise Review to Hawaii


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

3.0 out of 5
Verified Review
7 Night Hawaii (Honolulu Roundtrip)
Sail Date: November 14, 2015
Ship: Pride of America
Cabin Type: Oceanview
Cabin Number: 4016
Traveled As: Couple
Reviewed: 1 year ago

We are frequent cruisers of NCL, however, this was the first American based cruise we have been on. While there were a handful of people that we encountered that provided excellent service, sadly the majority was not. We were at a shared table of 6 for breakfast and not a one of us got what we asked for. The waiters seemed cordial at least and "going through the motions" at most. The food although some tasted good was not served in the right temperature. Overall, the service and food were lacking and the entertainment was good.

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Our cabin steward, Gray, was very nice and attentive to our requests.

Ship Tip

Don't go in November, rainy and the water's cold except at Kona.

3 out of 5
3 out of 5
1 out of 5
5 out of 5
1 out of 5
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