Unfortunate tragedy turned this trip into a disappointing experience

Item: Ovation of the Seas
Rating: 4.6
Author: sabbies

Ovation of the Seas Cruise Review to South Pacific - Australia

sabbies

Contributor Level: Purser

Cruises: 4-6 cruises

Reviews: 3

Helpful Votes: 14

Overall rating:

4.6 out of 5

12 Night New Zealand (Sydney Roundtrip)

Sail date: December 04, 2019

Ship: Ovation of the Seas

Traveled as: Family (young children)

Reviewed: 4 years ago

Review summary

Disappointed for not visiting the Sounds and Dunedin. Only got one day refund when I feel it should have been two days refund. The captain decided to go to Picton instead but not much to do

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Wonderland and Jamie’s were excellent

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

2 out of 5

Kids didn’t want to go to stay in kids club

Service and Staff

4 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

We had grand suite and loved it

Ship tip

Book a suite and the experience is a completely different one

Thumbs up

Ports of call

Sydney, Australia

5 out of 5

Bay Of Islands, New Zealand

5 out of 5

Auckland, New Zealand

4 out of 5

Tauranga, New Zealand

5 out of 5

Wellington, New Zealand

4 out of 5

Port Chalmers (Dunedin), New Zealand Did not visit port

White Island tragedy. We were refunded one day but I feel like it was more worth TWO DAYS REFUND for not visiting Dunedin and the 3 sounds!

Thumbs Up 0

Disembarkation

5 out of 5

3 Comments

jadegreeneyes 4 years ago

Just being on the ship is a great experience, so think of the people who didn't get to return home. You did get a refund, they died or were injured. Love RCL.

Thumbs Up 4

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15mustang 4 years ago

People died and are still in the hospital and you are complaining you didn't get enough compensation. The captain stayed until the passengers were accounted for. Think of those people inside of yourself.

Thumbs Up 6

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bobduck1993 4 years ago

You had a very good cruise ,those destinations are a must for many people!

Thumbs Up 0

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Other reviews of this sailing

a great experience