Holland America is now mundane and bottom-line cheap.
Review SummaryThis was our 59th cruise. Holland America was the Grand Dame of cruise ships up until a new president was installed 3 years ago. They are now a cheap cruise with serious crew cutbacks and elimination of amenities. Obvious emphasis is on bottom-line profit and less on passenger comfort and attention to the little things. They were once our number one favorite because of their appeal to older passengers and sedate amenities. Today, in our minds, they rank fifth along with Carnival by trying to appeal across the board to everyone and in the process have lost their branding. All of this was confirmed with fellow passengers who said they were disgusted with the decline in the Grande Dame and their lack of attention to the small things.
Food and Dining
Service and Staff
Cabin / Stateroom
Don't sail on it. They are so cheap and don't do all the little things that make a cruise pleasant. We find the whole HAL experience on all their ships is also downgraded over the last three years. A young officer states that the bottom-line profit on each sailing is of number one importance because the Captain's bonus is based on the bottom-line; hence, the little things that used to matter are no longer important.