We really enjoyed the cruise overall. We met the friendliest people and we loved the passengers we sat with at dinner. It was small, and there could have been more entertainment scheduled, but overall, we had a wonderful time.
Embarkation
5 out of 5
We were late coming in from the airport where a member of the Holland American team met us and got us through customs. It was the easiest embarkation we have ever had.
Ship experiences
Food and Dining
4 out of 5
The food was excellent and the dining room staff was wonderful. I loved the food, but the long lines were tough to wade through at times.
Onboard Activities
4 out of 5
The pool in the port end of the ship was excellent and we were able to rest and have fun. The other pool was where the smokers were and it was very hard to enjoy the outdoors without fresh air.
Entertainment
3 out of 5
The stage shows were good, but the theater was small with obstructions blocking the entertainment. The piano singers in the Billboard lounge were excellent and fun to sing with. The comedians were ok, but I felt that they were there to advance their own careers and not to put their audience first. The dancers were great on stage, but were distant and snobbish when talked to on the ship.
Service and Staff
5 out of 5
This was the finest crew I have ever had the pleasure to cruise with. Everyone from the room stewards to the waiters were fabulous and helpful. I was very impressed with all of them. I would like to name Gretchen and Shamar as just two of the best!
Ship Quality
4 out of 5
The ship needs updating. I loved the bar areas, but there needed to be more entertainment available in other bars. The ship was clean, but the wear and tear is starting to show.
Cabin / Stateroom
5 out of 5
This was a wonderful cabin. The movies were great to watch when we were too tired to go anymore. It was small, but we enjoyed the comfort of the room very much.
Ship tip
If you are a seasoned cruiser, you will love the Oosterdam. If you need more information, maybe go elsewhere. The communication was just not there. We never saw the captain and there was a lot of confusion around the exit procedures. We never found out about how to get our pictures and such. We didn't have an opportunity to take a picture with the captain like on other ships.
Lack of communication was an issue. I was on expedited disembarkation, and we had to wait as they waded through the passengers who came at the wrong time.
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