Honeymoon Ruined

Odyssey of the Seas Cruise Review to Europe - Mediterranean

Matthew44

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 2

Overall rating:

2.7 out of 5

8 Night Greek Isles (Rome Roundtrip)

Sail date: August 20, 2023

Ship: Odyssey of the Seas

Cabin number: 3146

Traveled as: Couple

Reviewed: 8 months ago

Review summary

My wife and I took two cruises for our honeymoon, back to back. We had no issues on the first cruise, which was a different cruise line. Beginning on the first night of Royal Caribbean's Odyssey of the Seas, my wife woke up with sneezing attacks and having trouble breathing. We believed, and continue to believe that my wife was allergic to either dust mites and/or mold in the room, since she had no ill affects on the previous cruise. We spoke with housekeeping the next day and they said that they would do a deep cleaning of the room. We had the same issue the next night and again reported it to housekeeping who said they would do more this time. We also reported it to guest services who sent my wife to the doctor on the ship. The doctor found nothing wrong with her and gave her some medication to help with her allergies. The following night my wife again woke up sneezing. This continued the entirety of the cruise and did not get better at all. We have documented our experience, but this dance with housekeeping and guest services continued the entire cruise. We begged guest services to find us a new room. Initially they said there was no room at our level and then they changed it to there was no room on the ship. We were promised if anyone disembarked early, we would be moved to a new room. We saw several people leave the ship with their luggage at different ports, but somehow there was never a new room available for us. During this time, my wife was sent to the doctor again and the doctor again found nothing wrong with her. When we asked for her medical records at the end of the cruise, guest services initially said we had to go through their attorneys. When I pressed that they had to give us her medical records, they somehow only had records of her second visit and could provide no explanation for why there was no record of the first visit. Guest services repeatedly gaslighted us throughout this ordeal saying they would do things to make this up to us, but they were only trying to get through the cruise and get rid of us. Because we were both exhausted from spending more than an hour every night on our balcony for my wife's allergies to get under control, we were unable to fully enjoy the excursions we paid for. The obvious counter-question that may be asked is whether she was sick. However, she did not have sneezing attacks anywhere else on the ship and we spent at least an hour on the balcony each night where she did not sneeze or experience shortness of breath. Our conclusion is that she was allergic to something in the room, Royal Caribbean did nothing to improve the situation, and our honeymoon was ruined.