Worse customer cruise

Item: Odyssey of the Seas
Rating: 2.9
Author: rodger53

Odyssey of the Seas Cruise Review to Caribbean - Southern

rodger53

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 22

Overall rating:

2.9 out of 5

Verified Review

8 Night Southern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: March 12, 2022

Ship: Odyssey of the Seas

Cabin type: Balcony

Cabin number: 10548

Traveled as: Couple

Reviewed: 2 years ago

Review summary

A woman that clearly worked RC. I asked her where do go to get for lunch for buy the key package. She said she didn’t know and for us to Figure it ourselves. Poor customer service at guest services for not taken time to help us with our questions. Poor food choices it would been nicer not just to have hamburgers and chicken. Only half of the Elevators where working right. The buttons on the elevator are too sensitive. Customer service on the phone guy named Isaac very disrespectful. This was supposed to be our honeymoon cruise and we got no recognition for that it was even in the booking. I guess a big lesson as been leaned to stay with a cruise line your happy with and not to try to find another.

Embarkation

4 out of 5

Ship experiences

Food and Dining

1 out of 5

The buffets only had chicken if you wanted a different chicken you could get it St Patrick Day no corn beef and cabbage for dinner night. Also some of the food on the buffet was cold.

Onboard Activities

2 out of 5

Entertainment

2 out of 5

We wanted to do Trivia but couldn’t under stand what the question where do to guy speaking.

Service and Staff

1 out of 5

This is sad I need to put a one star the waiters and mai tire De was over a 5 stars. But the poor stars goes to a woman that clearly worked RC. I asked her where do go to get for lunch for buy the key package. She said she didn’t know and for us to Figure it ourselves. Also it 1 star goes to guest services for not taken time to help us with questions.

Ship Quality

4 out of 5

For the most part it was clean we did find some areas that could need to be taken care of

Cabin / Stateroom

5 out of 5

Pamala did a wonderful job. Doing everything to make sure our roo Was clean

Ship tip

Be prepared to deal with rude customer service.

Thumbs up

Ports of call

Ft. Lauderdale (Port Everglades), Florida

4 out of 5

Perfect Day At Coco Cay, Bahamas

3 out of 5

We rented a Cabana and with the wind blowing in our face we couldn’t enjoy it at all

Thumbs Up 0

Oranjestad, Aruba

3 out of 5

RC Crew didn’t allow a very sick person on the ship we could have spent the whole day here. The captain did say that they knew about her condition and still allowed her to sail. So we all lost out do to a 8 hour delay the day before

Thumbs Up 0

Willemstad, Curacao

4 out of 5

It was nicely rebuilt but saw a lot of trash

Thumbs Up 0

Disembarkation

4 out of 5

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