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Discrimination

Oasis of the Seas Cruise Review to Caribbean - Western

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 38

Overall rating:

2.7 out of 5
Oasis of the Seas

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: March 17, 2019

Ship: Oasis of the Seas

Cabin type: Balcony

Traveled as: Family (older children)

Reviewed: 5 years ago

Review summary

Our accessible room was not there when we boarded were given run around by customer care on board and it was humiliating to use a public bathroom (and people who had staterooms and would bang on the door, sorry I'm in a wheelchair it takes a little longer. Had to use spa for shower, as I am paralyzed, but only when opened I usually shower at 5-6am, would have been nice to keep our daily routine.

Embarkation

1 out of 5
Terrible, our cabin was booked as an accessible cabin, and it wasn't.

Ship experiences

Food and Dining

3 out of 5
not a variety as on our last time on the Oasis.

Onboard Activities

3 out of 5
mini golf was not accessible

Entertainment

4 out of 5
enjoyed the shows

Service and Staff

2 out of 5
Stateroom attendant excellent-customer service on board-definitely needs improvement and waiters and others helpful even though they didn't know what was going on.

Ship Quality

1 out of 5
everyone was getting sick, we got sick the day after we came home. The common areas were not being wiped as much as first cruise, which was odd, and some cruisers refused hand sanitation in windjammer (maybe that's why we all got sick)?

Cabin / Stateroom

1 out of 5
would have been nice if it was accessible like we booked. I am full time in a wheelchair

Ship tip

Make sure whoever you book with, if you have special needs have them double triple check. Be prepared to deal with discrimination from Customer Service on deck 5

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Ports of call

Labadee (Cruise Line Private Island)

4 out of 5
enjoyed the port
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Falmouth, Jamaica

4 out of 5
enjoyed the port
Thumbs Up

Cozumel, Mexico

3 out of 5
enjoyed the port
Thumbs Up

Disembarkation

1 out of 5
Needed washroom was told I had to use the public washroom on the entire cruise and doors were locked to public washrooms had to wait one and half hours to just go to the washroom.
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2 Comments

SamMorgan    5 years ago

Stay the hell home. Damn bitching!
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merianna    5 years ago

Were you in contact with RCs special needs team? If a TA booked your room, I wouldn’t use them again. So sorry you had to experience all that! They do need to do something about accessible rooms and who/when they can be booked.
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