Changes after the drydock refit in Rotterdam disappoints loyal Diamond Plus member!!!!!
Oasis of the Seas Cruise Review to Transatlantic
Sail Date: October 15, 2014
Ship: Oasis of the Seas
Cabin Type: Balcony
Cabin Number: 14206
Traveled As: Singles/Friends
Reviewed: 3 years ago
Having sailed on both the Oasis and Allure several times I was certainly looking forward to spending 12 days at sea on the Oasis. The first disappointment was the original Concierge Lounge was no more! That was always such a lovely perk. Then to find the Diamond Lounges were also gone was astounding. The Diamond Plus lounge was always a quiet place to sit and have a cup of coffee while enjoying the sea. But it is gone too!! The Diamond Lounge overlooking the Promenade was also inaccessible. That was another lovely place to enjoy the ship. Lastly, the Viking Lounge had disappeared and become a large, white hospital operating room!!! I know you're looking toward profits from the added suites, but it has disenfranchised many regular cruisers. I'm sure this means little to RCCL. It was definitely not inviting.
The new Diamond Lounge looked like a railway car, was always packed and noisy, and had steps which made it difficult to access for people with mobility problems. I gave up going there for coffee. It was much easier to just go to Cafe Promenade instead of standing in line while a concierge dished out coffee while having long involved conversations with people as the rest of us waited.
The ship has become very noisy; there are no quiet spots any longer. I cruise because of the serenity that can be derived occasionally from finding a nice niche to spend some time. There are none of those to be had now. I've never been on a Carnival cruise, but I would suspect the noise level on the Oasis is now similar to the noise you would experience on on of their ships.
As a Diamond Plus member I have long asked for a welcome bottle of white wine upon entering the stateroom. There was none! I sent a note with my steward who kept asking if they had sent me the wine. After four days at sea, I stood in line to talk to the concierge - he assured me that one would be delivered immediately. I am still waiting! Considering the number of cruises I've made a cheap bottle of wine should not be too much to ask.
It was also very disappointing to be blocked from booking ones excursions and entertainment on line. I finally phoned the Crown and Anchor to book entertainment - very few were still left. There were many disappointed travelers who did not even get the same number of shows that I was able to get.
RCCLs booking someone to give lectures is admirable - Celebrity, Holland America, and Princess all have very good lecturers. It was very disappointing to have the first few days of lectures held in OnAir where very few people could be wedged in to attend these lectures. I believe the full crowds in the Ice Arena tells the story that these kind of events are very popular. Royal Caribbean should be encouraged to expand these lectures to more of their cruises. After all, they own Celebrity and do a good job of lectures on those ships!
The Champagne Lounge was the only spot which was quiet and a bit elegant. The bartenders, especially Andre from Romania, made that experience very enjoyable. The only other quiet place to relax was on our stateroom veranda.
The food in the regular restaurant was always very good, and the service was always excellent. Our waiters in the American Icon restaurant at Table 234, Andre and Crispin, were wonderful! Our stateroom (stateroom 14206) steward was exceptionally wonderful. Those experiences with these wonderful people made the cruise quite worthwhile.
I will not be cruising on the Oasis again. If the Allure is retrofitted to these same standards I will not be cruising with it either.
Food and Dining
Service and Staff
Cabin / Stateroom
Book your shows online, if they'll let you. The website can be annoyingly difficult to use. Call RCCL if you have difficulties booking.